netio.sys SYSTEM_SERVICE_EXCEPTION

varesa · 27 May 2015

My laptop (HP ZBook 17) has started giving me this BSODs about error SYSTEM_SERVICE_EXCEPTION in netio.sys.

On Wed 27.5.2015 9:27:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052715-10436-01.dmp
This was probably caused by the following module: netio.sys (NETIO+0x25A1D)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF880019ACA1D, 0xFFFFF8800DCFEE50, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

I see that it is related to networking, but can someone identify from the dump what driver/software could be causing it in particular?

My laptop has
- "Intel(R) Ethernet Connection I217-LM" LAN
- "Intel(R) Centrino(R) Advanced-N 6235" WLAN
- "HP lt4112 Gobi 4G Module Network Device" 3G/4G modem

- HP Connection Manager
- Avast Free Antivirus (don't think free has a fw)
- Windows built-in firewall
- Vmware player with its virtual networking

Arc · 28 May 2015

Code:

BugCheck 3B, {c0000005, fffff880019aca1d, fffff8800dcfee50, 0}

*** WARNING: Unable to verify timestamp for aswStm.sys
*** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD after doing it.