BSOD randomly with new computer - Last error code 3b

Boozad · 20 Aug 2015

Unfortunately the last logs are completely empty, can your run the Log Collector again and post up the resulting logs.

sheisel · 20 Aug 2015

Sorry about that Boozad.

I tried to generate the logs again two more times which took forever and both times they came up empty. Turned off driver verifier and the log generated as usual. Apparently verifier blocks the log collector somehow. Verifier has been running for a week without an incident so hopefully I can leave it off. I also had real time protection turned off in security essentials for that week too, but have that on again as of yesterday. Windows update took over 8 hours when verifier was running which was very annoying.

Anyway attached is the log.

Sorry again. I should have looked at the log before posting.

sheisel · 24 Aug 2015

I had another BSOD incident over the weekend. Posting the new log collector data. Thanks for your help.

Boozad · 24 Aug 2015

The last dump is partially corrupt and I can't dump the stack unfortunately, however this does show which may be relevant.

Code:

OVERLAPPED_MODULE: Address regions for 'hiber_dumpfve' and 'WUDFRd.sys' overlap

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003319100
GetUlongFromAddress: unable to read from fffff800033191c0
 0000000004000000 Nonpaged pool

CURRENT_IRQL:  0

FAULTING_IP: 
nt!KiProcessExpiredTimerList+72
fffff800`030e7262 803818          cmp     byte ptr [rax],18h

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

Are you using hibernation at all?

sheisel · 24 Aug 2015

My power settings are set to sleep after three hours and hybernate is set to never. Allow to hybrid sleep is set to on. Does this answer your question?

Boozad · 24 Aug 2015

It may be an idea to disable sleep while we're trying to work through this. It's a tough one and it would be best to eliminate any possible causes, no matter how remote they may seem.

sheisel · 24 Aug 2015

OK. I've disabled sleeping.

Boozad · 25 Aug 2015

Good, upload new logs from any subsequent BSODs.

sheisel · 16 Sep 2015

Boozad,

All was working fine for sometime. Probably 10 days or so. I then changed the sleep settings for the system to sleep after 15 minutes (see screenshot jpg). Kind of to see if this was the issue. The system worked OK like this for about a week and then had a BSOD when going to sleep today.

Thanks for all your help.

Scott

sheisel · 16 Sep 2015

Had another BSOD so I have now gone back to not allowing the computer to go to sleep. Also attaching new log file.