BSOD randomly with new computer - Last error code 3b

sheisel · 01 Jun 2015

I have been having issues with BSOD periodically. Updated a USB driver that Devise Manager showed an issue with and that worked for a couple weeks, but blue screen returned. Suspect it could be a bad memory module (have two 4GB DDR3), but don't know how to test. Attaching minidump files. Have memory dump, but very large and did't attach. Any help appreciated.

Boozad · 01 Jun 2015

Welcome to 7F. I'll see if I can help you solve your issues.

Norton is causing issues.

Code:

fffff880`0a6f48d8  fffff880`042d0010Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x17010

Code:

fffff880`0a6f4568  fffff880`03cdf112Unable to load image \??\C:\Program Files (x86)\Norton 360\NortonData\21.0.0.100\Definitions\BASHDefs\20150521.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0xa2112

Uninstall Norton and install MS Security Essentials and MalwareBytes.

Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+

Note

Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

Test the system after replacing Norton and post back the MemTest86+ results. There may be more steps to take.

sheisel · 02 Jun 2015

Thank you Boozad! Memory tested good. Uninstalled Norton 360 and installed MS Security Essentials. Already had Malwarebytes. Will give it a week to see if this ends my BSOD problems. Thanks again.

Boozad · 02 Jun 2015

Keep us posted.

sheisel · 03 Jun 2015

My BSOD continues. I am posting the minidump and WER file from this AM. Posted below is windows error message.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF80083213940
BCP2: 0000000000000000
BCP3: FFFFF800030914D6
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060215-25209-01.dmp
C:\Users\Scott\AppData\Local\Temp\WER-29095902-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

Boozad · 03 Jun 2015

Can you confirm that MemTest86+ ran for 8 complete passes?

sheisel · 03 Jun 2015

Hi Boozad,

I ran it overnight, but am not familiar enough to know where to see it made 8 passes. I will do another test on the memory tonight to see.

Boozad · 03 Jun 2015

The pass count is highlighted here, that needs to reach 8 to be anywhere near conclusive.

Attachment 361349

sheisel · 04 Jun 2015

Hi Boozad,

Memtest86+ ran overnight. Had 15 passes and no errors.

Boozad · 04 Jun 2015

Good news.

Diagnostic Test

DRIVER VERIFIER

Driver Verifier will stress your drivers and cause BSODs if any fail. Follow this tutorial to enable/disable it. Driver Verifier - Enable and Disable

Enable Driver Verifier but only enable these options:

Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Warning

Make a System Restore point before enabling Driver Verifier.

Note

Your system will act very sluggishly while DV is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

Post any resulting dump files.