BSOD 1E on shutdown

Laith · 11 Jun 2015

Hm, this helped alot. Run Driver Verifier for 24 hours.
Driver Verifier - Enable and Disable

cormanaz · 11 Jun 2015

So here is something else that might be relevant, since you seem to think this is a disk problem. I initially set up this system with a RAID 0. One of the drives degraded and I decided not to replace it since that would require imaging the remaining drive, removing the RAID, and restoring the single drive. Before these driver/BIOS updates, I received a message on boot from the RAID controller about the degraded drive. After the updates, I no longer get this message. Maybe this is a clue?

Also I don't know if this is related or relevant, but I was looking at the system log and found an error event ID 36, volsnap, "The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit." This was not associated with a crash, but AFAIK I haven't placed any limit on shadow copy. Don't know if it's relevant, but something else disk related.

Laith · 11 Jun 2015

Hmm, i think you've got a failing drive there but i'm not quite sure. Set the controller to IDE and see if that works.

cormanaz · 11 Jun 2015

Re driver verifier, I will do that, but if dump files aren't being written how will I know what the bad driver is?

Laith · 11 Jun 2015

Snap a picture.

cormanaz · 11 Jun 2015

OK well this got some action. Set up driver verifier, and changed the HDD to IDE. On reboot, Windows went into system restore. When that finished, I checked TweakBit driver updater, and it lists an outdated driver for Standard Dual Channel IDE Controller. Outdated driver is 6.1.7601.18231 dated 6/21/06 from Microsoft, and available new driver is 9.1.9.1005 dated 7/25/13 from Intel. Moreover it lists this driver twice (see screenshot). Device manager lists two copies of the driver too.

Couple other things. Before, when I set the drive to IDE mode, I would get a DOS-mode dialog (I don't know if from Windows or bios) saying I have a SATA drive in IDE mode and offering to change it to AHCI. I'm not getting that anymore.

Also, the icon for Intel Rapid Storage technology on the taskbar has ! and hovering says the service is not running. When I try to open it, I get an error IAStorUI is not working. I think this could be due to having the drive in IDE mode, tho.

I checked and I am still getting the same BSOD on shutdown, and no log file.

Laith · 11 Jun 2015

I haven't thought of that. Remove Intel Rapid Storage technology and set the drive to AHCI.

cormanaz · 12 Jun 2015

Are you certain it's safe to remove RST given that I have a RAID still configured on the system?

No errors, BTW, with driver verifier running. I assume it's safe to turn that off...

Laith · 13 Jun 2015

Good turn off DV. Yea remove RST.

cormanaz · 13 Jun 2015

Alright I removed RST. On reboot it installed SATA ACHI drivers. Tweakbit no longer reporting out of date drivers. Still getting 1E on shutdown. Says it completed dump, but still no dump file. Tried changing dump file location just for fun, no help.

I went to disable verifier. When I followed the instructions the last dialog that popped up said something like "no changes made to settings." So again following instructions I went into safe mode to disable it (got the same message; BTW when I restarted I did not get the BSOD on shutdown from safe mode). Anyway went back to enable verifier again to make sure I got it running. Followed instructions again, but after reboot I don't see a process for it on process explorer. Should there be one?