BSOD while playing Dota 2. (Only when playing Dota 2)

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  1. Posts : 11
    Windows 7 Ultimate 32 bit
       #1

    BSOD while playing Dota 2. (Only when playing Dota 2)


    Please help me, I'm always encountering BSOD when I opened applications in the past. I formatted my pc and changed OS. My PC got good on Windows 7 Ultimate 32-bit in opening browsers but when I played Dota 2, I found out something, it always occurs only when playing Dota 2. This is the archive file Attachment 361654 Please help me ASAP. I'm always "Abandon" in my games Thanks in advance.
    [Edit]
    Here's the zip file Attachment 361846
    Last edited by joshua aquino 1; 07 Jun 2015 at 09:26. Reason: Sir ICIT2LOL said that I need to upload zip file of dump files
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Joshua mate we need the dump files - or at least I do see these and post back

    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 11
    Windows 7 Ultimate 32 bit
    Thread Starter
       #3

    I think I uploaded the dump files


    here are the dump files, right? Attachment 361735
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Well mate you may have to wait for someone that can open RAR files as I can't - sorry.
      My Computer


  5. Posts : 11
    Windows 7 Ultimate 32 bit
    Thread Starter
       #5

    Okay I'll upload a zip file


    This is the Zip file. I'll wait for your help, I can't play dota 2 here always bluescreen Attachment 361833
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Ok Joshua that is so much better mate and I am so sorry you have had THAT much trouble for starters I would recommend you uninstall the Catalyst Control Centre as it is prominent in the last dump.

    Try running the machine in safe mode if you have to - to do that and we shall see where we are going hopefully.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 116, {859d5510, 8da24188, 0, c}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+9188 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 859d5510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 8da24188, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000c, Optional internal context dependent data.
    Debugging Details:
    ------------------
    
    FAULTING_IP: 
    atikmpag+9188
    8da24188 8bff            mov     edi,edi
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT:  1
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  dota.exe
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    STACK_TEXT:  
    8c4f255c 99b5a07b 00000116 859d5510 8da24188 nt!KeBugCheckEx+0x1e
    8c4f2580 99b4e937 8da24188 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8c4f25a4 99b8a92c 009d5510 00000000 8c4f2668 dxgkrnl!TdrIsRecoveryRequired+0xb8
    8c4f261c 99bb1c1d fffffcfb 00041d18 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8c4f2648 99b9b44b 86dd1008 8c4f2668 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
    8c4f26e0 99b9caaf b364df80 00000008 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
    8c4f26f8 99bac751 b3712ad0 86ecb510 8c4f2794 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
    8c4f2710 82def53b 8c4f2734 8c4f2794 8c4f28ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
    8c4f283c 99ba5ce1 3c973000 8c4f2884 00000000 nt!MmRotatePhysicalView+0x59c
    8c4f288c 99bacce0 930b0f40 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
    8c4f2978 99b96ac7 b3712ad0 00000001 86ecc838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
    8c4f299c 99b9cdac 86ecc840 00000000 86ecc824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
    8c4f29c0 99b9e87b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
    8c4f2ab8 99bb5850 a567b108 00000000 85e60d50 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
    8c4f2c18 99bb6141 85e98370 84e5b3e0 8c4f2c3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
    8c4f2c28 99bb63de 85e98370 82c5650e 86dd1008 dxgmms1!VidSchiSubmitQueueCommand+0x61
    8c4f2c3c 99bb6485 86dd1008 00000000 86ecb510 dxgmms1!VidSchiRun_PriorityTable+0x24
    8c4f2c50 82e28f5e 86dd1008 a9c40b67 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8c4f2c90 82cd0219 99bb6406 86dd1008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    STACK_COMMAND:  .bugcheck ; kb
    FOLLOWUP_IP: 
    atikmpag+9188
    8da24188 8bff            mov     edi,edi
    SYMBOL_NAME:  atikmpag+9188
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: atikmpag
    IMAGE_NAME:  atikmpag.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb0
    FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
    BUCKET_ID:  0x116_IMAGE_atikmpag.sys
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x116_image_atikmpag.sys
    FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}
    Followup: MachineOwner
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    If I may; I did notice a problem.

    John you could be working with a infected computer.

    From joshua aquino 1 My System Specs.

    Antivirus None
      My Computer


  8. Posts : 11
    Windows 7 Ultimate 32 bit
    Thread Starter
       #8

    If I uninstall catalyst control center, Dota 2 will be laggy, because it's my graphics driver.
      My Computer


  9. Posts : 11
    Windows 7 Ultimate 32 bit
    Thread Starter
       #9

    No AV


    Layback Bear said:
    If I may; I did notice a problem.

    John you could be working with a infected computer.

    From joshua aquino 1 My System Specs.

    Antivirus None
    What anti-virus will you recommend?
      My Computer


  10. Posts : 11
    Windows 7 Ultimate 32 bit
    Thread Starter
       #10

    Codes?


    ICIT2LOL said:
    Ok Joshua that is so much better mate and I am so sorry you have had THAT much trouble for starters I would recommend you uninstall the Catalyst Control Centre as it is prominent in the last dump.

    Try running the machine in safe mode if you have to - to do that and we shall see where we are going hopefully.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 116, {859d5510, 8da24188, 0, c}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+9188 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 859d5510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 8da24188, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000c, Optional internal context dependent data.
    Debugging Details:
    ------------------
    
    FAULTING_IP: 
    atikmpag+9188
    8da24188 8bff            mov     edi,edi
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT:  1
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  dota.exe
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    STACK_TEXT:  
    8c4f255c 99b5a07b 00000116 859d5510 8da24188 nt!KeBugCheckEx+0x1e
    8c4f2580 99b4e937 8da24188 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8c4f25a4 99b8a92c 009d5510 00000000 8c4f2668 dxgkrnl!TdrIsRecoveryRequired+0xb8
    8c4f261c 99bb1c1d fffffcfb 00041d18 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8c4f2648 99b9b44b 86dd1008 8c4f2668 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
    8c4f26e0 99b9caaf b364df80 00000008 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
    8c4f26f8 99bac751 b3712ad0 86ecb510 8c4f2794 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
    8c4f2710 82def53b 8c4f2734 8c4f2794 8c4f28ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
    8c4f283c 99ba5ce1 3c973000 8c4f2884 00000000 nt!MmRotatePhysicalView+0x59c
    8c4f288c 99bacce0 930b0f40 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
    8c4f2978 99b96ac7 b3712ad0 00000001 86ecc838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
    8c4f299c 99b9cdac 86ecc840 00000000 86ecc824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
    8c4f29c0 99b9e87b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
    8c4f2ab8 99bb5850 a567b108 00000000 85e60d50 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
    8c4f2c18 99bb6141 85e98370 84e5b3e0 8c4f2c3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
    8c4f2c28 99bb63de 85e98370 82c5650e 86dd1008 dxgmms1!VidSchiSubmitQueueCommand+0x61
    8c4f2c3c 99bb6485 86dd1008 00000000 86ecb510 dxgmms1!VidSchiRun_PriorityTable+0x24
    8c4f2c50 82e28f5e 86dd1008 a9c40b67 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8c4f2c90 82cd0219 99bb6406 86dd1008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    STACK_COMMAND:  .bugcheck ; kb
    FOLLOWUP_IP: 
    atikmpag+9188
    8da24188 8bff            mov     edi,edi
    SYMBOL_NAME:  atikmpag+9188
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: atikmpag
    IMAGE_NAME:  atikmpag.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb0
    FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
    BUCKET_ID:  0x116_IMAGE_atikmpag.sys
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x116_image_atikmpag.sys
    FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}
    Followup: MachineOwner


    What was the code mean? Sorry bro, I don't know how to read bugcheck analysis. Newbie here, but willing to learn about these things. Thanks in advance. I hope you'll help me a lot in here.
      My Computer


 
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