Random Reboots

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  1. Posts : 127
    Windows 7 Home Premium x64
       #1

    Random Reboots


    My PC has taken to randomly rebooting lately.
    Either that or the monitor goes off and I have to manually reboot with the button on the case.

    Event viewer reports this every time it happens:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80113ba110, 0xfffff88005068a08, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\060815-18252-01.dmp. Report Id: 060815-18252-01.
    but I don't know what that means.

    The .dmp file:
    Attachment 361907

    This build is only 4 months old.
    Any help with this would be greatly appreciated.
    Last edited by elbeasto; 10 Jun 2015 at 20:23.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
      My Computer


  3. Posts : 127
    Windows 7 Home Premium x64
    Thread Starter
       #3

    My bad...

    I've attached the generated zip file to my original post.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The BSOD is blaming the nvidia display driver, whereas the driver is a good one, apparently.

    Break the SLI. Stress test both the Graphics Cards using Furmark, one by one.Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
    ____________________________________________
    Code:
    BugCheck 116, {fffffa80113ba110, fffff88005068a08, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+7aca08 )
    
    Followup: MachineOwner
    ---------
    
    11: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80113ba110, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88005068a08, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+7aca08
    fffff880`05068a08 48ff258126edff  jmp     qword ptr [nvlddmkm+0x67f090 (fffff880`04f3b090)]
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    STACK_TEXT:  
    fffff880`037eaa48 fffff880`05351134 : 00000000`00000116 fffffa80`113ba110 fffff880`05068a08 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`037eaa50 fffff880`05324867 : fffff880`05068a08 fffffa80`0f6ea000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`037eaa90 fffff880`05350f43 : 00000000`ffffd846 fffff880`03340140 fffffa80`113ba110 fffff880`04837f3c : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`037eab40 fffff880`0483803d : fffffa80`10edc010 00000000`00000080 00000000`00000000 fffffa80`0f6e0410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`037eabc0 fffff800`03367456 : 00000000`0272c9f2 fffffa80`0f72c200 fffffa80`0d37a9c0 fffffa80`0f72c200 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`037eac00 fffff800`030bf2c6 : fffff880`0333b180 fffffa80`0f72c200 fffff880`033461c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`037eac40 00000000`00000000 : fffff880`037eb000 fffff880`037e5000 fffff880`037e9340 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+7aca08
    fffff880`05068a08 48ff258126edff  jmp     qword ptr [nvlddmkm+0x67f090 (fffff880`04f3b090)]
    
    SYMBOL_NAME:  nvlddmkm+7aca08
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  55259065
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys
    
    FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}
    
    Followup: MachineOwner
    ---------
    
    11: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`048bc000 fffff880`052f4000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Apr 09 02:02:37 2015 (55259065)
        CheckSum:         009F7AE7
        ImageSize:        00A38000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 127
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Thanks Arc, will do. I've already tried stressing both GPU's in SLI but couldn't reproduce the problem.

    Could it be a bad GPU or PSU not supplying it well enough, or is it most probably a driver problem?
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    A bad power supply could be the problem but I doubt that a
    Seasonic 1250W is causing the problem. They have a very good reputation.

    I will go back to watching.
      My Computer


  7. Posts : 127
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Layback Bear said:
    A bad power supply could be the problem but I doubt that a
    Seasonic 1250W is causing the problem. They have a very good reputation.

    I will go back to watching.
    Yeah I consider it a good unit but it's a few years old now, it's a carry over from my last build.

    Also, how long should I run furmark for and are there any particular settings I shold use like native res, AA etc.

    Thanks, really appreciate the help with this. :)
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    elbeasto said:
    Also, how long should I run furmark for and are there any particular settings I shold use like native res, AA etc.
    Run the preset stress test (not the benchmark) for your screen resolution for 15 minutes, unless you see that teh system is overheating beyond tolerance.
      My Computer


  9. Posts : 127
    Windows 7 Home Premium x64
    Thread Starter
       #9

    Arc said:
    elbeasto said:
    Also, how long should I run furmark for and are there any particular settings I shold use like native res, AA etc.
    Run the preset stress test (not the benchmark) for your screen resolution for 15 minutes, unless you see that teh system is overheating beyond tolerance.
    It hasn't happened for a a couple of days but prior to running the stress test today I had another reboot while watching a video in VLC.

    Running the stress test on each card (15min each) produced no crashes, errors or high temps.
    The 2nd card did however make a high pitched noise.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    elbeasto said:

    It hasn't happened for a a couple of days but prior to running the stress test today I had another reboot while watching a video in VLC.

    Running the stress test on each card (15min each) produced no crashes, errors or high temps.
    The 2nd card did however make a high pitched noise.
    Just another reboot, or another BSOD?
      My Computer


 
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