BSOD with online banking


  1. Posts : 5
    Windows 7 Home Premium, 64 bit
       #1

    BSOD with online banking


    Hi,

    a month ago my computer started giving blue screen when I'm trying to log in for online banking.
    Also sometimes when I start the computer or without no reason.
    I hope you guys can help me, I don't know much about computers!
    I added the description of dump files.

    Friendly greetings,
    Linde
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    I doubt that online banking is causing your BSOD.
    So our experts can help you need to complete this tutorial.

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 5
    Windows 7 Home Premium, 64 bit
    Thread Starter
       #3

    Thanks for your fast answer!
    Here is the file!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Asus Data Security Manager Driver seems to be a problem. Please uninstall it for testing purpose. Also, check for an update of that software later.

    Revo Uninstaller:

    Use Revo Uninstaller to uninstall stubborn software.





    MSINFO32:


    • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
    • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).



    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\LINDE-PC-ma_25_05_2015__03253,51\052215-150837-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18839.amd64fre.win7sp1_gdr.150427-0707
    Machine Name:
    Kernel base = 0xfffff800`0304e000 PsLoadedModuleList = 0xfffff800`03295730
    Debug session time: Fri May 22 16:38:41.956 2015 (UTC + 6:00)
    System Uptime: 2 days 20:38:45.782
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff8a011469000, 1, fffff880010a23bd, 0}
    
    *** WARNING: Unable to verify timestamp for AsDsm.sys
    *** ERROR: Module load completed but symbols could not be loaded for AsDsm.sys
    
    Could not read faulting driver name
    Probably caused by : AsDsm.sys ( AsDsm+23bd )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff8a011469000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff880010a23bd, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ff100
    GetUlongFromAddress: unable to read from fffff800032ff1c0
     fffff8a011469000 Paged pool
    
    FAULTING_IP: 
    AsDsm+23bd
    fffff880`010a23bd 488941e0        mov     qword ptr [rcx-20h],rax
    
    MM_INTERNAL_CODE:  0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  avgidsagent.ex
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    TRAP_FRAME:  fffff8800701b3c0 -- (.trap 0xfffff8800701b3c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0045004d004f0052 rbx=0000000000000000 rcx=fffff8a011469020
    rdx=000001dff1686bd4 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880010a23bd rsp=fffff8800701b558 rbp=fffffa8002aef7d4
     r8=00000000000004bc  r9=0000000000000005 r10=00540041004e002e
    r11=fffff8a011468c00 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    AsDsm+0x23bd:
    fffff880`010a23bd 488941e0        mov     qword ptr [rcx-20h],rax ds:fffff8a0`11469000=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff8000313dde7 to fffff800030c28c0
    
    STACK_TEXT:  
    fffff880`0701b258 fffff800`0313dde7 : 00000000`00000050 fffff8a0`11469000 00000000`00000001 fffff880`0701b3c0 : nt!KeBugCheckEx
    fffff880`0701b260 fffff800`030c09ee : 00000000`00000001 fffff8a0`11469000 fffffa80`0315a100 fffff8a0`0f5352c0 : nt! ?? ::FNODOBFM::`string'+0x4172f
    fffff880`0701b3c0 fffff880`010a23bd : fffff880`010a1724 fffffa80`0000074d fffff8a0`0f5352c0 fffffa80`0315a040 : nt!KiPageFault+0x16e
    fffff880`0701b558 fffff880`010a1724 : fffffa80`0000074d fffff8a0`0f5352c0 fffffa80`0315a040 00000000`000007ff : AsDsm+0x23bd
    fffff880`0701b560 fffffa80`0000074d : fffff8a0`0f5352c0 fffffa80`0315a040 00000000`000007ff fffff880`010a4140 : AsDsm+0x1724
    fffff880`0701b568 fffff8a0`0f5352c0 : fffffa80`0315a040 00000000`000007ff fffff880`010a4140 fffff880`0701b5c0 : 0xfffffa80`0000074d
    fffff880`0701b570 fffffa80`0315a040 : 00000000`000007ff fffff880`010a4140 fffff880`0701b5c0 fffff880`010a41c0 : 0xfffff8a0`0f5352c0
    fffff880`0701b578 00000000`000007ff : fffff880`010a4140 fffff880`0701b5c0 fffff880`010a41c0 fffffa80`0311c7f0 : 0xfffffa80`0315a040
    fffff880`0701b580 fffff880`010a4140 : fffff880`0701b5c0 fffff880`010a41c0 fffffa80`0311c7f0 fffffa80`098e8f20 : 0x7ff
    fffff880`0701b588 fffff880`0701b5c0 : fffff880`010a41c0 fffffa80`0311c7f0 fffffa80`098e8f20 fffffa80`0315a040 : AsDsm+0x4140
    fffff880`0701b590 fffff880`010a41c0 : fffffa80`0311c7f0 fffffa80`098e8f20 fffffa80`0315a040 fffffa80`0315a190 : 0xfffff880`0701b5c0
    fffff880`0701b598 fffffa80`0311c7f0 : fffffa80`098e8f20 fffffa80`0315a040 fffffa80`0315a190 fffff880`010a79ff : AsDsm+0x41c0
    fffff880`0701b5a0 fffffa80`098e8f20 : fffffa80`0315a040 fffffa80`0315a190 fffff880`010a79ff fffff8a0`0f535201 : 0xfffffa80`0311c7f0
    fffff880`0701b5a8 fffffa80`0315a040 : fffffa80`0315a190 fffff880`010a79ff fffff8a0`0f535201 fffffa80`03536790 : 0xfffffa80`098e8f20
    fffff880`0701b5b0 fffffa80`0315a190 : fffff880`010a79ff fffff8a0`0f535201 fffffa80`03536790 fffffa80`03536b78 : 0xfffffa80`0315a040
    fffff880`0701b5b8 fffff880`010a79ff : fffff8a0`0f535201 fffffa80`03536790 fffffa80`03536b78 fffff8a0`11468c00 : 0xfffffa80`0315a190
    fffff880`0701b5c0 fffff8a0`0f535201 : fffffa80`03536790 fffffa80`03536b78 fffff8a0`11468c00 fffff880`0701b620 : AsDsm+0x79ff
    fffff880`0701b5c8 fffffa80`03536790 : fffffa80`03536b78 fffff8a0`11468c00 fffff880`0701b620 fffff800`030d967f : 0xfffff8a0`0f535201
    fffff880`0701b5d0 fffffa80`03536b78 : fffff8a0`11468c00 fffff880`0701b620 fffff800`030d967f 00000000`00000000 : 0xfffffa80`03536790
    fffff880`0701b5d8 fffff8a0`11468c00 : fffff880`0701b620 fffff800`030d967f 00000000`00000000 fffffa80`03536790 : 0xfffffa80`03536b78
    fffff880`0701b5e0 fffff880`0701b620 : fffff800`030d967f 00000000`00000000 fffffa80`03536790 fffff880`0701b9a0 : 0xfffff8a0`11468c00
    fffff880`0701b5e8 fffff800`030d967f : 00000000`00000000 fffffa80`03536790 fffff880`0701b9a0 fffffa80`098e8fb8 : 0xfffff880`0701b620
    fffff880`0701b5f0 fffff800`033c0b4b : 00000000`000007d4 00000000`00000045 00000000`00000040 fffffa80`098e8fb8 : nt!RtlCopyUnicodeString+0x3f
    fffff880`0701b620 fffff800`033bcb5e : fffffa80`03121810 00000000`00000000 fffffa80`0930b760 00000000`00000701 : nt!IopParseDevice+0x14e2
    fffff880`0701b780 fffff800`033bd646 : 00000000`00000000 fffff880`0701b900 00000000`00000040 fffffa80`02485790 : nt!ObpLookupObjectName+0x784
    fffff880`0701b880 fffff800`0339c0b6 : ffffffff`ffffffff 00000000`0db8e798 fffff680`00073e01 fffff800`030e061f : nt!ObOpenObjectByName+0x306
    fffff880`0701b950 fffff800`030c1b53 : 00000000`00000001 00000000`0e7d1108 fffffa80`099d6b50 00000000`05e8ef19 : nt!NtQueryAttributesFile+0x145
    fffff880`0701bbe0 00000000`770bdf8a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0db8e758 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770bdf8a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    AsDsm+23bd
    fffff880`010a23bd 488941e0        mov     qword ptr [rcx-20h],rax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  AsDsm+23bd
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AsDsm
    
    IMAGE_NAME:  AsDsm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49950fc2
    
    FAILURE_BUCKET_ID:  X64_0x50_AsDsm+23bd
    
    BUCKET_ID:  X64_0x50_AsDsm+23bd
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x50_asdsm+23bd
    
    FAILURE_ID_HASH:  {9b2514a7-49b7-36cd-2353-9d3ef32878a8}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm AsDsm
    start             end                 module name
    fffff880`010a0000 fffff880`010ad000   AsDsm    T (no symbols)           
        Loaded symbol image file: AsDsm.sys
        Image path: \SystemRoot\System32\Drivers\AsDsm.sys
        Image name: AsDsm.sys
        Timestamp:        Fri Feb 13 12:14:26 2009 (49950FC2)
        CheckSum:         0001216E
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 5
    Windows 7 Home Premium, 64 bit
    Thread Starter
       #5

    Hi,

    thank for all the effort! Here are the files you asked.
    I hope it is the right one!

    Linde
      My Computer


  6. Posts : 5
    Windows 7 Home Premium, 64 bit
    Thread Starter
       #6

    Hi,

    so what is the next step?

    Friendly greetings, Linde
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Are you still having BSOD?
      My Computer


  8. Posts : 5
    Windows 7 Home Premium, 64 bit
    Thread Starter
       #8

    No, I didn't even notice that they where gone! Thanks a lot!!!
      My Computer


 

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