BSOD while playing games and watching videos

DMOC2008 · 15 Jun 2015

Hi. Kind new here but something has come up for me. which annoys me a little bit. So for the past few months i would get a BSOD very randomly when i watch videos Then when I get a new graphics card which was 6 days ago it BSOD me 5 times with in the period so i don't know if it has to do with my new graphics card or something else.

The latest BSOD give me this

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000174283
BCP3: FFFFF88006C5E030
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

ICIT2LOL · 15 Jun 2015

Hello DMOC now mate unless I am very wrong you are either running a non genuine copy of Windows or you have installed one that does not have Service Pack 1 installed after the older Windows 7 disk was installed can you verify what you have on board.
>Control Panel > System it should have the SP1 listed in that screen see my pic

OS Version: 6.1.7600.2.0.0.256.1

This should read 7601 not 7600 < that was the original form it came out in and we had to download and install SP1.
Your dump files seem to confirm this

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000174283, Address of the instruction which caused the bugcheck
Arg3: fffff88006c5e030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
win32k!HmgLockEx+a3
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]
CONTEXT:  fffff88006c5e030 -- (.cxr 0xfffff88006c5e030;r)
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80082c4060
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff96000174283 rsp=fffff88006c5ea10 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88006c5ea78 r12=fffff96000384c00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Last set context:
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80082c4060
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff96000174283 rsp=fffff88006c5ea10 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88006c5ea78 r12=fffff96000384c00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff9600032c6b0 to fffff96000174283
STACK_TEXT:  
fffff880`06c5ea10 fffff960`0032c6b0 : fffff900`c1e5d8f0 00000000`00000001 ffffffff`f4120ee8 fffff900`c22f5990 : win32k!HmgLockEx+0xa3
fffff880`06c5ea80 fffff960`0032bbae : fffff900`c1e5d8f0 00000000`00000000 00000ee8`00000000 00000000`00000000 : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`06c5eab0 fffff960`0032cab3 : 00000000`00000000 ffffffff`f4120ee8 fffff900`c1e5d8f0 fffff960`00384c00 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880`06c5eaf0 fffff960`002d2a03 : fffff900`c2770370 00000000`00000000 fffff900`c1e5d8f0 fffff900`c1e5d8f0 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`06c5eb30 fffff960`00285f92 : fffff900`c1ac1010 00000000`00000000 00000000`00000000 fffffa80`086c7680 : win32k!GreSfmDwmShutdown+0x15f
fffff880`06c5eb70 fffff960`001ffce8 : 00000000`00000001 fffff900`c015a010 00000000`00000000 00000000`00000001 : win32k!GreDwmShutdown+0x26
fffff880`06c5eba0 fffff960`00196f0f : 00000000`00000000 fffff880`06c5eca0 00000000`00000000 00000000`00000020 : win32k!xxxDwmStopRedirection+0x78
fffff880`06c5ebf0 fffff800`030c4153 : fffffa80`082c4060 fffff880`06c5eca0 00000000`00000405 00000000`00000020 : win32k!NtUserDwmStopRedirection+0x63
fffff880`06c5ec20 00000000`76eb619a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0215f508 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76eb619a

FOLLOWUP_IP: 
win32k!HmgLockEx+a3
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  win32k!HmgLockEx+a3
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32k
IMAGE_NAME:  win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0
IMAGE_VERSION:  6.1.7600.16385
STACK_COMMAND:  .cxr 0xfffff88006c5e030 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x3b_win32k!hmglockex+a3
FAILURE_ID_HASH:  {8f81bb6a-de67-bc4d-99db-3f117a68551c}
Followup: MachineOwner
---------