BSOD occurring regularly, with different error messages

mahmoud · 10 Jun 2015

Hello everyone,

I recently installed Win7 on my old laptop (Dell Vostro 1500), and I am constantly getting BSODs, sometimes every other day, and sometimes every 5 minutes.
Each time, I see a different error message, each time BSOD mentioning a different .sys file, and sometimes no file is mentioned (just a line with something like error 0x000000d1).
I have attached the dump files, as mentioned in the instructions.

Many thanks in advance for your responses

Best wishes

Mahmoud

Arc · 10 Jun 2015

Stray dumps are not enough. Read and follow the Blue Screen of Death (BSOD) Posting Instructions and upload the resulting zip with your reply post.

mahmoud · 10 Jun 2015

Thanks for your reply, Arc.
That is actually exactly what I have done. The resulting zip is the one that is attached to my first post.

Cheers

Arc · 10 Jun 2015

So many files are missing.

Well, try this: SF Diagnostic Tool - Using for Troubleshooting and upload the resulting zip with your reply.

mahmoud · 10 Jun 2015

Hi again Arc. I have attached the resulting zip.

Cheers

Arc · 10 Jun 2015

Code:

BugCheck 1000008E, {c0000005, 96c55bad, a1579adc, 0}

Probably caused by : aswSnx.sys

Followup: MachineOwner
---------

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.

mahmoud · 11 Jun 2015

Arc,

Did as you suggested. Since then I have only had one BSOD, and also once the system became unresponsive.
I have relaunched the SF tool, and you can find the results attached.

Many thanks for your response,
Mahmoud

Arc · 11 Jun 2015

This BSOD took place when MSE was scanning the system. When it was scanning ataport.sys, it got a hardware interrupt.

That may have different explanation.

First, ataport.sys is most vulnerable to rootkits. So a couple of deeper scans would be better. Scan the system for possible virus infection with the following programs.

Second, storage controller failure. Either physical or software. If physical, there will not be much more to do with a laptop, there is no spare storage ports to apply the disc. But the software environment may be taken under control, by taking two steps.

Updating the BIOS, if possible.

Then performing a clean reinstall, following Clean Reinstall - Factory OEM Windows 7

mahmoud · 11 Jun 2015

Wow! Thanks for the prompt and informative response. Will do, and will let you know the results.
Cheers

mahmoud · 15 Jun 2015

Hi Arc
So I did scan the system, and no virus infection was found. The BIOS is up to date. I think the problem is not actually the hardware, because I have an old windows XP still installed on this system, and while it is slightly slow, but works fine and very rarely I have experienced any BSODs on it.
After my last post I have had again few BSODs, each time I tried to generate a report with the SF tool, and you can find a few of them attached.

Thanks in advance