BSOD shortly coming out of sleep


  1. jambarama
    Posts : 5
    Windows 7 Ultimate x64
       New #1

    BSOD shortly coming out of sleep


    Recently installed USB drivers for the front of the PC, which hadn't been working up until this point. HP also recommended installing an audio driver, so I did so. Ever since, when the desktop comes out of sleep, it slips into a BSOD.

    Initially after sleep, windows comes up, then a few seconds later I lose all the icons and taskbar (seems like explorer crashes), and a few seconds after that, BSOD. It is 100% consistent. The BSOD never finishes doing a memory dump, it hangs at step 2: initializing disk for crash dump. Kernel memory dump is enabled, per these instructions.

    I've run memtest86 and chkdsk on the C:\ and D:\ drives, they came back clean. I've also used system restore to before installing the drivers and the issue persisted. I've attached the zip file created by the dm log collector. The desktop is fairly new - purchased January of 2015 - and the computer isn't subject to heavy or all-day use.

    My solution for now is to disable sleep, but if there's a way to identify the culprit, that'd be my preference.
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
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  4. jambarama
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    The BSOD never finishes doing a memory dump, it hangs at step 2: initializing disk for crash dump. Kernel memory dump is enabled, per these instructions. I've left it overnight at the BSOD, it stays at step 2.

    That's why I ran dskchk, I thought maybe the c: drive was having an issue.
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Can you take a camera snap of teh next BSOD screen and let us see it? The onscreen codes will give us at least some place to start with.
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  7. jambarama
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Yes, will do tonight.
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  8. jambarama
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #6

    This is what the message says. really appreciate anyone taking a look.
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    Well, then it is storage related issue. Not very uncommon for SSDs with hibernate settings.

    Do two things here:

    First, Make it sure that the SSD is running with the latest firmware.
    How to update the Firmware on your SanDisk SSD

    Second, use the system native AHCI controller. Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    Third, dont let the SSD to go to sleep. Follow Power Plan Settings - Change ... when you are at step 5. B), set the turn off time for the discs to "zero" or "never". Like this ....

    Report us for any further BSOD after doing these three.
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  11. jambarama
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #8

    You're a miracle worker. I followed your suggestions and the computer now comes out of sleep happily.

    Thank you a thousand times!
      My Computer
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  12. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #9

    Welcome. Let us know for any further BSOD.
      My Computer
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