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Windows 7: BSOD while in Firefox, nvlddmkm.sys error

16 Jun 2015   #1

Windows 7 Professional x64
BSOD while in Firefox, nvlddmkm.sys error


Recently I have been having some problems with crashes. I was able to fix them for awhile by updating my graphics driver, but now they have returned and happened the past 2 days consecutively. I have ran Windows Debug and it is telling me that in the nvlddmkm.sys there is an Unexpected Kernel Mode Trap (7f) and that my kernel symbols are wrong. I am not sure how to go about fixing this and would appreciate any help that can be given.

Thanks for reading!


My System SpecsSystem Spec
16 Jun 2015   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

Hello Arciah, welcome to 7F. I've taken a look at your dumps and will try to help you resolve the issue.

You have three 0x7F which all blame your nVidia driver, one indicating a double fault. You also have one 0x116 which is a VIDEO_TDR_ERROR (Timeout Detection Recovery) which points to a problem with the GPU itself (driver, power to the card, overheating, a bad GPU among others).
Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002ea4650}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a98c4e0, fffff8800f18fe20, ffffffffc00000b5, a}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153e20 )

Followup: MachineOwner
First of all download the latest driver version for your card from here and save it to your desktop. Then could you uninstall the card via Device Manager, power down the PC and unplug it. Remove the GPU from the machine and re-seat it making sure it's seated correctly and the power cables are inserted correctly.

Reboot and install the downloaded driver. Test the system for stability and report back.
My System SpecsSystem Spec

 BSOD while in Firefox, nvlddmkm.sys error

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