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Windows 7: Windows 7 BSODs and Crashes

09 Nov 2009   #1
yossarian23

Windows 7
 
 
Windows 7 BSODs and Crashes

Hi. I have had several crashes over the past few days, usually when I am not at the computer, but sometimes when I am working on it as well.

Here is what WhoCrashed reported:

On Mon 11/9/2009 4:42:36 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe

Bugcheck code: 0x3B (0xC0000046, 0xFFFFF80002CA37F8, 0xFFFFF880059DD770, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION

Dump file: C:\Windows\Minidump\110809-22245-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Mon 11/9/2009 4:23:39 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x3B (0xC0000046, 0xFFFFF80002CAE7F8, 0xFFFFF88009A1F770, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Dump file: C:\Windows\Minidump\110809-21356-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sun 11/8/2009 8:51:06 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007DAE0C0, 0xFFFFF80000B9C518, 0xFFFFFA800B5181E0)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\Windows\Minidump\110809-22588-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sun 11/8/2009 5:55:23 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA80079B6060, 0xFFFFF80000B9C518, 0xFFFFFA800A20FC60)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\Windows\Minidump\110809-27908-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sun 11/8/2009 9:58:48 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F05060, 0xFFFFF8000400A518, 0xFFFFFA80052143A0)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\Windows\Minidump\110809-41043-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sun 11/8/2009 9:16:45 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA800A4D4060, 0xFFFFF80000B9C518, 0xFFFFFA80090E2B10)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\Windows\Minidump\110809-53180-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



Also, here are the reports from the Event Viewer. I have tried to update my video card driver, but still had crashes. I know that there are dump reports, but I am not sure how to open them.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000046, 0xfffff80002ca37f8, 0xfffff880059dd770, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110809-22245-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000046, 0xfffff80002cae7f8, 0xfffff88009a1f770, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110809-21356-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007dae0c0, 0xfffff80000b9c518, 0xfffffa800b5181e0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110809-22588-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa80079b6060, 0xfffff80000b9c518, 0xfffffa800a20fc60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110809-27908-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8004f05060, 0xfffff8000400a518, 0xfffffa80052143a0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110809-41043-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800a4d4060, 0xfffff80000b9c518, 0xfffffa80090e2b10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110809-53180-01.



My System SpecsSystem Spec
.
09 Nov 2009   #2
H2SO4

Win7x64
 
 

My System SpecsSystem Spec
09 Nov 2009   #3
yossarian23

Windows 7
 
 

Sorry about that. The contents of my minidump folder are attached.

I have had a variety of errors since installing (clean) Windows 7, including several BSODs. Some I attribute to errors I had with DVDFab6 software when I had inserted a scratched DVD that my DVD drive struggled to read. However, the other errors are a mystery to me. I have come to my computer several times after having been away for several hours with a message that the computer has rebooted, has shut down unexpectedly, etc.
My System SpecsSystem Spec
.

09 Nov 2009   #4
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by yossarian23 View Post
Sorry about that. The contents of my minidump folder are attached.

I have had a variety of errors since installing (clean) Windows 7, including several BSODs. Some I attribute to errors I had with DVDFab6 software when I had inserted a scratched DVD that my DVD drive struggled to read. However, the other errors are a mystery to me. I have come to my computer several times after having been away for several hours with a message that the computer has rebooted, has shut down unexpectedly, etc.
Two of these crashes are caused by this old driver:

Image path: \SystemRoot\System32\Drivers\pcouffin.sys
Image name: pcouffin.sys
Timestamp: Wed Dec 06 01:39:30 2006 (457584A2)

The others are caused by a combination of a USB-connected device and its driver doing weird stuff, though I can't tell which device from a minidump. Try to temporarily disconnect some or all of your USB devices, as a test.
My System SpecsSystem Spec
10 Nov 2009   #5
yossarian23

Windows 7
 
 

Thanks. That makes me feel better that the installation itself is not the culprit.
My System SpecsSystem Spec
04 Aug 2010   #6
Elan643

Win7 Pro x64
 
 

How does one go about determining the cause of a crash by using the mini dump file? Is there a tool to read it and understand it? Mine is attached as well after a random blue screen. Thanks in advance.
My System SpecsSystem Spec
08 Aug 2010   #7
sh4ne

Windows 7 Ultimate x64
 
 

Make a new thread for your problem, Elan643 -- you won't get a reply here in an old thread
My System SpecsSystem Spec
08 Aug 2010   #8
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote:
How does one go about determining the cause of a crash by using the mini dump file? Is there a tool to read it and understand it? Mine is attached as well after a random blue screen. Thanks in advance.
Hi and Welcome to SF!

A couple of KB articles that relate to the errors that you're getting and the sleep/hibernate functions:

KB 975599 Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"
KB 977186 Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

I'm not sure about the exact cause - but I would check to see if the KB articles above apply to your system

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: http://www.duplexsecure.com/en/downloads

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.453\080310-23665-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`04144500?
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a15000 PsLoadedModuleList = 0xfffff800`02c52e50
Debug session time: Wed Aug  4 07:27:25.756 2010 (UTC + 7:00)
System Uptime: 5 days 8:29:52.254
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
....................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004e8d060, fffff80004144518, fffffa800563e260}

Probably caused by : atapi.sys

Followup: MachineOwner
---------
And yes, next time please make your new thread. We use what is called WinDbg to read your DMP
https://www.sevenforums.com/crashes-d...tructions.html

Regard,

Tuan
My System SpecsSystem Spec
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 Windows 7 BSODs and Crashes




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