BSOD seemingly only when I'm at the Lab

Ping An · 18 Jun 2015

Hi! Recently I've been getting BSODs whenever my computer has been on ~45 minutes or so at the Lab where I work. It doesn't seem to happen when I'm at home.

This is the message I got:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004A38D6B
BCP3: FFFFF88009AA4468
BCP4: FFFFF88009AA3CC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061815-6661-01.dmp
C:\Users\Yi\AppData\Local\Temp\WER-9250-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I had to reinstall windows semi-recently due to an update that turned my Mac partition into "EFI Boot", which ended with me wiping the hard drive and reinstalling Mac OS X and Windows 7. Before this, I've never experienced any BSODs. I got BSODs on startup for a while, but I uninstalled MalwareBytes and it seemed to fix the problem. Recently, however, I get BSODs whenever I'm at the lab, every time my laptop's been running for more than 45 minutes, though the actual time varies. I don't have any trouble on the Mac partition, so I don't think it's due to overheating.

essenbe · 18 Jun 2015

Hello, Ping An and welcome to the forums. Your files that you uploaded are corrupted, it seems. Would you please run the BSOD posting instructions again and upload them here in your next post (Blue Screen of Death (BSOD) Posting Instructions) As a result, I only have 1 dump file to go on. This is what the show.

Code:

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88004a38d6b, fffff88009aa4468, fffff88009aa3cc0}
Probably caused by : bcmwl664.sys ( bcmwl664+1cd6b )
Followup: MachineOwner

That is your Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card This is your current driver

Code:

bcmwl664.
start             end                 module name
2: kd> lmvm bcmwl664
start             end                 module name
fffff880`04a1c000 fffff880`051d3000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Fri Dec 13 18:50:54 2013 (52ABAB6E)
    CheckSum:         007B2DFD
    ImageSize:        007B7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please try to update the driver from the manufacturer's web site.

How do you have Windows installed on the Mac? Are you using something like Parallels? I would monitor the temps anyway, just to be sure.

Ping An · 18 Jun 2015

Ok, I'm not at my computer currently, but will get the other files ASAP. If it's relevant, I think it might have been corrupted because it blue screened right after the zip was made. I have Windows installed through Bootcamp.

Would this be the driver you're talking about?
Dell Wireless 1390 WLAN MiniCard, Wireless 1490 Dual-Band WLAN MiniCard, Wireless 1505 Draft 802.11n WLAN Mini-Card, Wireless 1395 WLAN MiniCard, Dell Wireless 13xx, 14xx, 1505 MiniCard, v.5.100.235.13, A37 Driver Details | Dell US

I couldn't find a more current one besides this.

essenbe · 18 Jun 2015

It probably is, You could try creating a restore point (System Restore Point - Create) before installing the driver just in case. I'm not familiar with Mac's or Bootcamp. Is it like a virtual machine?

Ping An · 18 Jun 2015

From my limited knowledge, basically it's an easier way of partitioning the hard drive and installing windows in that all I personally have to do is select how much to partition and have an install disk. Basically I end up with a Windows drive and a Mac drive.

essenbe · 18 Jun 2015

Ok, Thanks.

Ping An · 18 Jun 2015

Ok, I'm updating the driver now. I reran the DL Log Collector and have attached the file.

Ping An · 18 Jun 2015

I tried updating the driver, it said "No compatible hardware found." Is it possible I downloaded the wrong driver update?

Edit: Found this link: Dell Wireless 1390 WLAN MiniCard, Wireless 1490 Dual-Band WLAN MiniCard, Wireless 1505 Draft 802.11n WLAN Mini-Card, Wireless 1395 WLAN MiniCard, Dell Wireless 13xx, 14xx, 1505 MiniCard, v.5.60.18.9, A31-1 Driver Details | Dell US

Though it seems to be older I'll try and install it.

Didn't work either.

essenbe · 18 Jun 2015

The problem it seems you had with that driver is because it is for Windows XP. Every dump file you have is the same

Code:

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff88004a5bd6b, fffff88008ede468, fffff88008eddcc0}
Probably caused by : bcmwl664.sys ( bcmwl664+1cd6b )
Followup: MachineOwner

You saying that it works fine at home but only crashes at work could mean that the wireless point at work has some compatibility issues. That is the only reason I can think of, for why it works at home and not at work. Do you think that is possible? If we could fix it to where it performs at work, it could mess up your connection at home. You may want to read this. Connectivity issues between Broadcom based Dell Wireless WLAN mini-cards and select router/access points | Dell US. It would seem if it was a bad driver, it would be bad wherever you are.

Ping An · 19 Jun 2015

Makes sense. It's not too big of a deal since I'm only at the lab for this summer, I'll stay on the Mac partition. Thanks a lot!