BSOD was weekly, now daily, ntoskrnl.exe+748c0


  1. uwharrie
    Posts : 4
    Windows 7 Professional, 64 bit
       New #1

    BSOD was weekly, now daily, ntoskrnl.exe+748c0


    I have had a persistent problem with BSODs for several months with this laptop. Reloaded system from the factory Windows system files on drive Q about 3 months ago. Really didn't help. Problem is getting more frequent, was maybe once a week, now getting closer to daily. Been doing battery pull before rebooting. Attempting to run a system repair is unsuccessful.

    Bug Check Codes 0x00000124,0xc000021a, 0x0000003b
    Crash Addresses ntoskrnl.exe+748c0, ntoskrnl.exe+72a40

    Read the "how to post BSOD request" instructions.
    Attached DM Log Collector zip file
    thanks, uwharrie
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    It is very urgent to check this file in this issue.


    Also uninstall Google Chrome for the time being till the issue becomes better; because Chrome contributes to 0x124 BSODs, and there is a chance for the same in your case too.
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  4. uwharrie
    Posts : 4
    Windows 7 Professional, 64 bit
    Thread Starter
       New #3

    Thanks! Attached MSINFO32.zip. Uninstalled Google Chrome. Got another BSOD ntoskrnl.exe+748c0 doing a restart after uninstalling Chrome.
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    I would suggest you to keep away from Google Chrome at this time. Because we have seen the stop 0x124 is caused by solely Google Chrome in a number of cases. And there is a fair chance (not absolute possibility though) that Chrome is causing it for you too.

    Completely uninstall Google Chrome for the time being. Use any other browser that you may like. Firefox, Opera, IE, anything. See how it goes.

    If the issue continues even with the other browsers in the same way, we will definitely need to go for deeper troubleshooting.
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  7. uwharrie
    Posts : 4
    Windows 7 Professional, 64 bit
    Thread Starter
       New #5

    Deinstalled Google Chrome with Revo Uninstaller Free, using advanced mode. Then manually trashed the remaining Google folder in Program Files (x86). We will see what happens. Thanks
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  8. uwharrie
    Posts : 4
    Windows 7 Professional, 64 bit
    Thread Starter
       New #6

    BSOD is back. 0xc000021a, ntoskrnl.exe+748c0. Happened when trying to do a restart after system had been running about 24 hrs. Goggle Chrome had been previously completely uninstalled with Revo Uninstaller Free, using advanced mode. Then manually trashed the remaining Google folder in Program Files (x86). Thanks uwharrie
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    uwharrie said:
    BSOD is back. 0xc000021a, ntoskrnl.exe+748c0. Happened when trying to do a restart after system had been running about 24 hrs. Goggle Chrome had been previously completely uninstalled with Revo Uninstaller Free, using advanced mode. Then manually trashed the remaining Google folder in Program Files (x86). Thanks uwharrie
    We were concerned for chrome for bugcheck code 0x124. 0x21A is a total different thing. For its origin and possible solutions, read here: BSOD Index
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