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Windows 7: BSOD error 0x0000003b

21 Jun 2015   #1
TheMountain

Windows 7 Professional 64 bit
 
 
BSOD error 0x0000003b

I had a really nasty virus named Obfuscator.xz which forced me to do a total reset of my Windows. After the reset I started getting these BSOD and they seem to appear at random, 1-3 times a day.

Additional info, may be unrelated: After my last reinstall it took at least 1 minute to shut down my computer (normally takes about 5 s), and also took a lot of time to start it up. After I reinstalled my graphic card drivers the loading times seem to be back to normal.

Dump File : 062115-5194-01.dmp
Crash Time : 2015-06-21 18:51:46
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0f2e52ec
Parameter 3 : fffff880`0ab8c950
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+b12ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062115-5194-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 278*744
Dump File Time : 2015-06-21 18:52:13
==================================================

My attempts to solve it:
-Total reset of Windows 2 times, repair Windows 1 time. Full driver update after each reset.
-Updated my drivers. Uninstalled graphic drivers, installed them again.
-Done this ram-test: RAM - Test with Memtest86+ -no errors
-Done this in Command Prompt: "sfc.exe /scannow" -no errors
-Performed full scan with various antivirus programs and found nothing suspicious.
- Tried to install this hotfix: https://support.microsoft.com/en-us/...932&kbln=en-us. I can't run the hotfix because of the error message "The update is not applicable to your computer".

My computer:
OS: Windows 7 Professional 64 bit
CPU: Intel Core i5-4690K CPU @ 3.5 GHz
Motherboard: ASRock Z97 Anniversary
Memory: Corsair Vengeance DDR3 PC12800/1600MHz CL10 LP 2x8GB
Graphics card: Asus Radeon R9 290 DirectCU II OC HDMI DP 2xDVI 4GB

I have been spending my entire spare time for the last few days trying to fix this but have had no success with the BSOD. I would really appreciate if someone out there could help me. Thank!

/TheMountain


My System SpecsSystem Spec
.
22 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi TheMountain.

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
_____________________________________________
Code:
BugCheck 3B, {c0000005, fffff8800f2e52ec, fffff8800ab8c950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ec )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800f2e52ec, Address of the instruction which caused the bugcheck
Arg3: fffff8800ab8c950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ec
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff8800ab8c950 -- (.cxr 0xfffff8800ab8c950;r)
rax=fffff8800f460620 rbx=0000000000000000 rcx=fffffa800ff56028
rdx=0000000000000000 rsi=fffff8800ab8d94c rdi=fffff8800f45fff0
rip=fffff8800f2e52ec rsp=fffff8800ab8d330 rbp=fffff8800ab8d461
 r8=000000001f8a6a15  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8012802900 r13=0000000000000051
r14=0000000000000000 r15=fffffa80101771c0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0xb12ec:
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8800f460620 rbx=0000000000000000 rcx=fffffa800ff56028
rdx=0000000000000000 rsi=fffff8800ab8d94c rdi=fffff8800f45fff0
rip=fffff8800f2e52ec rsp=fffff8800ab8d330 rbp=fffff8800ab8d461
 r8=000000001f8a6a15  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8012802900 r13=0000000000000051
r14=0000000000000000 r15=fffffa80101771c0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0xb12ec:
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f2e52ec

STACK_TEXT:  
fffff880`0ab8d330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec


FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe

STACK_COMMAND:  .cxr 0xfffff8800ab8c950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec

BUCKET_ID:  X64_0x3B_atikmdag+b12ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec

FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`0f234000 fffff880`101dd000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu May 29 20:28:06 2014 (53874AFE)
    CheckSum:         00F426EB
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Jun 2015   #3
TheMountain

Windows 7 Professional 64 bit
 
 

Uninstalling Graphic drivers with that program and then reinstalling it solved the problem. Many thanks!
My System SpecsSystem Spec
.

25 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome. Let us know for any further BSOD. :)
My System SpecsSystem Spec
Reply

 BSOD error 0x0000003b




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