BSOD error 0x00000116, atikmpag.sys

mhsn7 · 21 Jun 2015

Sometimes I got several BSOD when using graphic related such as watching movie or opening Photoshop. And when it started, I can't boot to lockscreen and get a BSOD again. Sometimes it resolved when I do a system restore, but it can comeback again.
I have reinstalled Windows, reinstalled ATI driver, and updating NET Framework. But it still happen.

Arc · 23 Jun 2015

Upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

We cannot say anything before checking this file.

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Code:

BugCheck 116, {fffffa800ed64010, fffff88005346848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
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Code:

    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)

mhsn7 · 23 Jun 2015

Hi Arc, thank you for helping, and this is my MSINFO32 file.

Arc · 23 Jun 2015

OK. It is a laptop of more or less five years old. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

When done, ftress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.