BSOD 0X000000c2 During Video Exit

Hello-

Posted in the General forum earlier- forgive me for not investigating this special BSOD section.

Upon exiting a YouTUBE video full screen (accessed via Facebook) this morning, I got an instant BSOD.

I have a new machine, W7 Pro SP1 x64, i7-4790 Haswell HD4600, and 2 x 8GB G. Skill RipjawsX DDR3-1600

installed. The memory has passed both Windows Memory Diagnostics and Passmark MemTest86.

The CPU has passed Intel CPU Diagnostics and the HDD passed SeaTools Short and Long tests. Of note, the

HP Diagnostics at Boot (F2), the memory failed the short test, however, depending who you believe, the

code did not point to the RAM.

I plan on installing dedicated Graphics and bigger PSU a bit down the road.

Attached is the .zip file of the diagnostics you requested.

Thanks, in advance, for any help you may afford me.

Kind Regards-

tim

Hi timw128.

Can you try to download and install this Graphics driver? https://downloadcenter.intel.com/dow...7-8-8-1-64-bit

See how it goes. Let us know.
_____________________________________________________

Code:

BugCheck C2, {99, fffff8a003844e10, 0, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::DestroyAllocations+248 )

Followup: MachineOwner
---------

Thank you, Arc-

The problem I have is that this is an OEM HP Envy 700-515xt CTO machine, and the Driver is

custom tailored to HP's specs...according to HP. If the Driver you suggest above is the .4029, then yes, I

have tried it and got the crash and recover pop-up (screen briefly goes blank and comes back on).

I just updated the Driver and Chipset from HP Driver and Software Downloads and they say the latest,

correct version for this machine is the .3995 issue. What should I do?... download the one you suggest,

uninstall current one in Device Manager and reinstall your suggestion?...

I was thinking along the same lines you are as far as the Code you have listed- 'dxgkrnl.sys+2d906.

Sure appreciate such a rapid response- Thank you!

tim

UPDATE:

Hi, Arc-

Here's what happens when I uninstalled Driver from HP Update and attempted to install your recommendation-

Attachment 363823

So, we went back to HP Drivers and Downloads and got the latest one (what I had), here-

Attachment 363824

And verified here-

Attachment 363825

To reiterate, the YouTUBE video I was watching on Facebook was enhanced to Full Screen mode,

because it was such a killer video(!), and the only thing I did was tap the Esc key, hoping to return to

my Timeline and- BINK!- BSOD.

Truly don't know what else to do.

tim

The issue is being caused by the installed graphics driver.

Now, you are using a custom driver supplied by OEM, which is not the latest one. And OEM's customization is not allowing you to install the latest driver.

If you have checked the link, you could notice that it is not .4029 but .4222.

Now, in this situation you need to break OEM's customization and to allow windows 7 at its native performance, which will give you more stability.

Do a clean reinstall of windows following Clean Reinstall - Factory OEM Windows 7 .... follow it step by step to allow windows update to install the necessary drivers for you. Hopefully it will cure your issue.

Thanks for the reply, Arc....

'If you have checked the link, you could notice that it is not .4029 but .4222.'-

Yes, I am very well aware of that... the .4029, which was prior Intel release installed but crashed and

restarted frequently. The latest from Intel, .4222, as you can see, will not install at all due to HP code.

'Do a clean reinstall of windows following Clean Reinstall - Factory OEM Windows 7 .... follow it step by step to allow windows update to install the necessary drivers for you.'

Arc, no can do, as I don't have Windows 7 source disk other than Recovery Media that I burned from

within the OS, and of course, the D:\ Recovery Partition. I do have a single DVD of Windows 7

Professional SP1 x64 that I downloaded from Digital River before M$ stopped that. The issue is the

SHA1 Hash does NOT align with the version installed on this machine.

Always open to any more ideas you may have. I'm sure there must be a way of breaking the HP code

throughout this installed OS, but that is waaay above my pay grade!...

Thanks!-

tim

The Hash most likely does not match because HP always includes advertising and HP programs with it. The Digital River ISO should be the clean version.

Windows 7 Professional (x64) - DVD (English)
File Name: en_windows_7_professional_x64_dvd_x15-65805.iso
Languages: English
SHA1: 50127304441a793ee51b3f501289f6599a559e9f

Tim on a slightly different tack mate try my ditty and post back a shot of the readout (I believe in starting down in the basement for faults )

UsingHW Info

PART A:

You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 -Download < download the right bit version andclose the right hand window select Sensors and scroll down to the power sectionwhere you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give awayyou are in the section for the rail voltages. There are other section titlesand one that pops up often is ITE

Now the voltage on the different rails have to be within 5% =+/-of what is required or the machine will not work properly if at all.

See this for the rail voltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right hand window shows the machine running and ishandy for that but for looking at the components in some detail close it anduse the main left hand side panel

FOR OTHERCOMPONENTS

PART B:

Open each small square with + in it on the section the componentsare in and then click on the individual component/s (it will highlight in blue) - in the righthand side will appear all sorts of details including brands speeds and otheressential info that particular device. See pic for example.
Use PART A:

The other thing is if you are using Intel graphics maybe you could have a look at the settings in there

HINTS ON ADJUSTING INTEL GRAPHICS ON LAPTOPS

If you areusing or can only use the Intel graphics in your laptop machine (some laptopsnow have dual graphics chips ie Intel for general use and NVidia for heavy use– gaming etc) and want to use two monitors – for example a larger one with alaptop, and the “secondary” monitor ie the larger one the screen needs scalingthat is to get the screen within the monitor’s screen (bezel) edges – read on.

NB if you are changing the aspectfor the larger “secondary’ monitor you must first do this.

Start>Control Panel>“Display”> “MultipleDisplays”> click “Show desktop onlyon 2” (this will cut out the primary machine screen while you are adjusting thelarger monitor and not change the machine’s own screen aspect ration

IFit gives you an option for a different resolution – for example the largermonitor is 1920x1080 then change that however if the laptop for example onlysupports 1600x900 then it might not be capable of doing that.



This worksreally well with recently manufactured Intel graphic chips and those machinesthat have the update from this link https://downloadcenter.intel.com/ this link gives one the best available graphics from Intel atthis time.

Now you haveto pick out the driver after checking this link out and for example my link formy Asus ROG gaming laptop was https://downloadcenter.intel.com/search?keyword=4th+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+HD+Graphics+4600

STEP 1.

On the plaindesktop right click and it will give you a window with some options.

STEP 2.

Click on “GraphicsProperties” - that will open the “Intel graphics control panel”as per pic (takes few seconds).

STEP 3.

Click on “Display”– and select ‘Customise Aspect Ratio” - there will be two sliders onefor horizontal and one for vertical.

Click holdon each one and slide them in their respective directions until you see theedge of the screen come in from the edge of the monitor bezel and them justslide them back to where they are sitting exactly where you want them.

Then - click “Apply” and then it will askyou if you want to keep this configuration – click “OK”– it is done!!

You also get the option to save the settings in a dedicated file- I just named mine ASPECT BENQ -for this particular monitor. This so if I use another brand monitor and havechange back to the Benq for any reason I can hit that file and the settingsshould be applied – I have not needed to do this but it makes sense that iswhat will happen.



You can still use both monitors if desired by altering the Control Panel > Display (as above procedure) and setting it to use both screens –the laptop screen will not have changed from it’s default settings.
See pics
I think this will apply to desktops too my pics are for adjusting the screen sizing but there are I'm sure more adjustments than that - have not had time to test them all out just yet

Good Mornin'!... Hey, thanks to 'essenbe' and 'ICIT2LOL'... I just got my notification via email regarding your posts.

I have a busy morning, and I'll post back later this afternoon. I sure appreciate your input!

Have a great day/night, wherever you are. :)

Kind Regards-

tim

OK, essenbe, I guess I was misled- the .iso I have that was supposedly from Digital River has a

different hash. So that's out.

The only other option would be to buy an OEM disk from newegg.com. I am not happy with HP and

would like to get away from them.

My intent down the road a bit is to install a SSD and migrate this OS. Any other solutions are certainly

welcomed.

Thanks!

tim

Attachment 364109