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Windows 7: BSOD when running RogueKiller (same point every time)

25 Jun 2015   #1

Windows 7 Ultimate x64
BSOD when running RogueKiller (same point every time)

I'll start off by saying I also have a thread open with Rogue Killer support and am currently awaiting their assistance. In the meantime I want to rule out a hardware or driver error.

Basically upon initialisation of Rogue Killer (process checking) the PC will BSOD at approximately 80% though the process it's currently scanning appears to be random.

Here is what I have been able to determine from analysing the crash dump:

A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8011fbe8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR: 0x124_GenuineIntel





ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

fffff880`039935b0 fffff800`03912cb9 : fffffa80`11fbe8d0 fffffa80`0ca53040 00000000`00000001 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03993ad0 fffff800`037f3157 : fffffa80`11fbe8d0 fffff800`0386d2d8 fffffa80`0ca53040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03993b00 fffff800`0375a505 : fffff800`038ced00 00000000`00000001 00000000`00000000 fffffa80`0ca53040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03993b40 fffff800`036cfa95 : fffff880`01850400 fffff800`0375a4e0 fffffa80`0ca53000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03993b70 fffff800`03964b8a : 00000000`00000000 fffffa80`0ca53040 00000000`00000080 fffffa80`0ca1a9e0 : nt!ExpWorkerThread+0x111
fffff880`03993c00 fffff800`036b78e6 : fffff880`03774180 fffffa80`0ca53040 fffff880`0377f0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03993c40 00000000`00000000 : fffff880`03994000 fffff880`0398e000 fffff880`03993560 00000000`00000000 : nt!KxStartSystemThread+0x16



MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel






FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_mae_prv

FAILURE_ID_HASH: {435e2195-e498-1e77-0526-f8d7450275e5}

Followup: MachineOwner

Common Platform Error Record @ fffffa8011fbe8f8
Record Id : 01d0683f2e8df525
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 3/27/2015 3:36:20 (UTC)
Flags : 0x00000002 PreviousError

Section 0 : Processor Generic
Descriptor @ fffffa8011fbe978
Section @ fffffa8011fbea50
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000000

Section 1 : x86/x64 Processor Specific
Descriptor @ fffffa8011fbe9c0
Section @ fffffa8011fbeb10
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000000
CPU Id : c3 06 03 00 00 08 10 00 - ff fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ fffffa8011fbeb10

Section 2 : x86/x64 MCA
Descriptor @ fffffa8011fbea08
Section @ fffffa8011fbeb90
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : Internal unclassified (Proc 0 Bank 1)
Status : 0xbf80000000200401
Address : 0x00000000fee00000
Misc. : 0x0000000000000086

I am not convinced this is a hardware issue, but I need some help to confirm. I have monitored the CPU temp whilst running Rogue Killer and it doesn't hit above 39 degrees. It is not overclocked (in fact, non overclockable CPU). I gave Prime95 a quick run but I was worried seeing the temps hit 85 degrees so I stopped it, as I didn't want to risk the CPU (it's Haswell and I know they run hot). I need some further assistance trying to determine the culprit. Many thanks!

Motherboard BIOS is up to date.

My System SpecsSystem Spec
25 Jun 2015   #2

Windows 7 Ultimate x64

After doing some searching on Google I was able to resolve this by removing the Gigabyte software from my machine (2 other threads on your site indicating this was the problem). RogueKiller now scans without a BSOD. My question is, I was unable to determine that Gigabyte software was responsible from my analysis - how can you determine which driver is causing the dump?

For example my analysis only came up with:


Whereas in your other threads you were able to see:

PROCESS_NAME: thermald.exe
which is the Gigabyte related file. Was mine different or I hadn't debugged in the same way?

Many thanks (this would help me for next time I have a problem).
My System SpecsSystem Spec

 BSOD when running RogueKiller (same point every time)

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