PC crashes during sleep. Lenovo T440p

Rulerof52 · 25 Jun 2015

Hey everyone,
I have a Lenovo T440p that is having issues sleeping. For example, on 6/2/2015, This info is stored in the event logs:

1:03:16 PM - Information - Kernel-Power - The system is entering sleep. Sleep Reason: System Idle.
...
2:37:01 PM - Information - Kernel-General - The operating system started at system time 2015-06-02T21:37:01.109999300Z.
...
2:37:08 PM - Critical - Kernel-Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
...
2:37:11 PM - Information - MEIx64 - Intel(R) Management Engine Interface driver has started successfully.
...
2:37:16 PM - Error - EventLog - The previous system shutdown at 1:02:50 PM on 6/2/2015 was unexpected.
...
2:37:27 PM - Error - BugCheck - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800d17a140, 0xfffff80000b9a3d8, 0xfffffa80119bf010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 060215-16146-01.

The computer has done this 25 times in the last three months.

Please let me know what additional info i can provide to help understand what the issue is. Factory resetting the computer is an option. I haven't done it yet in case it doesn't fix the issue, and I lose my event log data.

Thanks in advance for the help.

Arc · 25 Jun 2015

Please upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

We need to see this file very urgently. It will tell us more about the failures.

________________________________________________________

Code:

BugCheck 1000009F, {4, 258, fffffa8003c97b50, fffff80000b9a3d0}

Implicit thread is now fffffa80`03c97b50
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : BTHUSB.sys ( BTHUSB!BthUsb_PnpRemove+d5 )

Followup: MachineOwner
---------

Code:

>[ 16, 2]   0  0 fffffa800807b050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Netwsw02.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw02.sys
 \Driver\NETwNs64
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007be1730 00000000 fffff80003515210-fffffa80044e6760 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002

Rulerof52 · 25 Jun 2015

I have uploaded the file you requested. Let me know if i can provide anything else!

Arc · 25 Jun 2015

Do three things.

Disable bluetooth in device manager.
Download and install Intel® PROSet/Wireless Software and Drivers for Windows 7.
Do this:
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Report us for any further BSOD after doing these.

Rulerof52 · 25 Jun 2015

Thanks for the quick reply and your time so far.

I'll try everything you requested. Unfortunately, since the problem occurs around once every three days, it will take a while to be sure that the problem is fixed.

On another note - is there a way I can analyze the dump files myself? As much as i appreciate the support from this forum, I'd rather use my own time and not yours to diagnose issues. I work as an IT specialist in desktop support and I would appreciate any documentation you have on diagnosing BSOD issues from dump files. Do i need software to analyze the files?

Give a man a fish and he will eat for a day. Teach him to fish and he will eat for a lifetime!

Arc · 25 Jun 2015

If you want, you can debug a BSOD yourself. It will require tool (windbg), information (www.carrona.org) and practice.

Rulerof52 · 25 Jun 2015

Perfect, looks like i have some practicing to do. Thanks again!

Arc · 25 Jun 2015

WinDBG - Install and Configure for BSOD Analysis