Bsod bad_header_pool


  1. gezgblack
    Posts : 2
    Windows Ultimate x64
       New #1

    Bsod bad_header_pool


    Hello all,
    Recently I have been getting a BSOD with my computer. It occurs in random times and has no particular criteria.

    I get the BAD_HEADER_POOL message and I ran BlueScreenView and the information I get from it says the following

    ==================================================
    Dump File : 062515-12074-01.dmp
    Crash Time : 25/06/2015 22:46:09
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 00000000`00000020
    Parameter 2 : fffffa80`0a559c50
    Parameter 3 : fffffa80`0a559c70
    Parameter 4 : 00000000`04020009
    Caused By Driver : tcpip.sys
    Caused By Address : tcpip.sys+edbb7
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+71f00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\062515-12074-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 330,680
    Dump File Time : 25/06/2015 22:46:39
    ==================================================

    I also used the DM Log Collector and I have attached the file.
    Please help me with this problem, any help is appreciated.
      My Computer
    Quote Quote

  3. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #2

    Hello, gezgblack and welcome to the Forum. All of your Dump Files are the same

    Code:
    Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffffa800a559c50, fffffa800a559c70, 4020009}
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
Followup: MachineOwner
    fwpkclnt is basically the Windows Firewall client. It appears it is getting blocked by mwac.sys which is Malwarebytes Web Access Control. I would suggest you stop the real time monitoring and use it only as an on demand scanner. If that does not work, uninstall Malwarebytes.
      My Computer
    Quote Quote

  4. gezgblack
    Posts : 2
    Windows Ultimate x64
    Thread Starter
       New #3

    I have uninstalled Malwarebytes. Thank you very much :)
      My Computer
    Quote Quote

  6. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #4

    I hope that works. Please let me know the outcome.
      My Computer
    Quote Quote

 

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