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Windows 7: Kernel power 41 reboots while playing, freeze while switching sessions

30 Jun 2015   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

With that error your system should be showing as non-genuine as well as any other problems you may have!
 Line 436: 2015-06-29 15:33:26, Info                  CSI    00000339 [SR] Repairing 1 components
 Line 437: 2015-06-29 15:33:26, Info                  CSI    0000033a [SR] Beginning Verify and Repair transaction
 Line 438: 2015-06-29 15:33:26, Info                  CSI    0000033b [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
This looks almost as if the permissions on the file are wrong - or there is a disk error that affects that file only.

Please open an Elevated Command Prompt, and run the following commands...

DIR C:\Windows\System32\sppcomapi.dll /S
ICACLS C:\Windows\System32\sppcomapi.dll
ATTRIB C:\Windows\System32\sppcomapi.dll

post the results...

Here are some instructions to make lifeeasier :)

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

My System SpecsSystem Spec
01 Jul 2015   #12

Windows 7 Ultimate x64


I did the action yesterday, and I didn't have any crash so far.
I continue testing

Thanks again all
My System SpecsSystem Spec
01 Jul 2015   #13

Windows 10 Pro/ Windows 10 Pro Insider

Why didn't you post the results, as you were asked to?
My System SpecsSystem Spec

02 Jul 2015   #14

Windows 7 Ultimate x64

The console displayed that the file has been repaired
My System SpecsSystem Spec
02 Jul 2015   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

There was NOTHING in the commands I posted that would or could have changed anything - they were simply for diagnostics.

My System SpecsSystem Spec
03 Jul 2015   #16

Windows 7 Ultimate x64

There you go
My System SpecsSystem Spec
04 Jul 2015   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You have a 'Everybody/DENY' permission set on that file - and probably others as well.
The file is also missing the TrustedInstaller permissions required - and this may well indicate that the permissions on the System32 folder are incorrect, and the system will be incapable of updating properly.

I need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop -

Once saved, run the tool.

Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

How to tell - Hardware
My System SpecsSystem Spec
04 Jul 2015   #18

Windows 7 Ultimate x64


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85598
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {88FCBE6E-524F-455A-A72F-04A53333EB4D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate (x64)
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88FCBE6E-524F-455A-A72F-04A53333EB4D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85598</PID><PIDType>5</PIDType><SID>S-1-5-21-4014422596-2073549922-1558044346</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7798</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="7"/><Date>20130930000000.000000+000</Date></BIOS><HWID>04D53307018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65766</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Version du service de licences logicielles*: 6.1.7601.17514

Nom*: Windows(R) 7, Ultimate edition
Description : Windows Operating System - Windows(R) 7, RETAIL channel
ID d’activation*: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
ID d’application*: 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu*: 00426-00170-292-000000-00-1036-7601.0000-3442014
Identificateur d’installation*: 005133196566282295654973283434568602770022721924520910
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit*: PkcService Web Service
Clé de produit partielle*: 3MBMV
Statut de la licence : notification
Raison de la notification : 0xC004F009 (la période de grâce a expiré).
Nombre de réinitialisations de Windows restant*: 3
Heure approuvée*: 05/07/2015 02:06:18

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002800
Event Time Stamp: 6:30:2015 22:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl

I lost my product key with my CD.

Have a day/night !
My System SpecsSystem Spec
04 Jul 2015   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The installed Key is the Default Key for Windows 7 Ultimate - and can NEVER be activated.
Someone has obviously attempted to work around activation and validation requirements by hacking individual files and permissions.
If you don't have a legitimate Product Key you have no license to use Windows - and your only option is to purchase a new Windows installation and clean install that.
My System SpecsSystem Spec

 Kernel power 41 reboots while playing, freeze while switching sessions

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