Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: User got random BSOD, not sure of circumstances.

30 Jun 2015   #1

Windows 7 64 bit/Windows 8 pro 64 bit/windows 10 64 bit
User got random BSOD, not sure of circumstances.

When I came into the office this morning a user said his laptop BSOD'd. I'm not sure of what he was doing when it happened, but his laptop has no additional software beyond what we put on standard on every laptop, and he doesn't browse the internet on it.

It's a dell latitude E7250 with windows 7 professional 64 bit, it has a solid state drive in it, and it's a member of a domain. It's only a few weeks old and still under warranty, so if it's a hardware problem I'll just ship it to dell, but if possible I'd like to be able to fix here and now, the user is going on a business trip soon and I'd rather not have to cook him up a new laptop in the meantime.

Attached is the dump file and an xml file that the error message pointed to, thanks in advance for the help, and if there is any other relevant information I'd be glad to provide it.

My System SpecsSystem Spec
30 Jun 2015   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

My System SpecsSystem Spec

 User got random BSOD, not sure of circumstances.

Thread Tools

Similar help and support threads
Thread Forum
BSOD during bootup and regular PC use (varied circumstances)
Following multiple BSOD issues on the Dell machine, I reinstalled Windows 7 Ultimate thinking it may fix the issue, but it came back immediately. Have only one dump log (attached). I've swapped the power supply to a better 650w that I had laying around, but that didn't help either. Help? ...
BSOD Help and Support
Multiple BSOD's, random circumstances
Hey guys, Ive been looking through this forum trying to find a solution to my problem, but all the posts i saw had problems with only one BSOD. My problem encompasses a list of BSOD's and they arent caused by any particular action taken on the computer. Ive already had 4 in the time time it took...
BSOD Help and Support
BSOD's under different circumstances
hello, My computer (intel icore-5, sandy bridge, motherboard: asrock z68 extreme4, 16gb ram gail, win7 full 64bit) is hanging or crashing to blue screen, and it happens under different circumstances. It could happen while just simply browsing internet sites, or while working in 3d Max. So it...
BSOD Help and Support
BSOD unknown circumstances 0x00000101
Hey i can't reenact and cause the bsod it randomly occurs i've ran memtest 3 times no fails formatted my ssd (main hd) and clean reinstalled windows the problem still occurs. ================================================== Dump File : 070412-10249-01.dmp Crash Time :...
BSOD Help and Support
BSOD - Multiple Circumstances
Hi there, I bought this new system around a week ago. I've experienced a number of BSOD messages (now up to 13 I think). Had the issue from day 1. Have noticed that the stop error '0x000000d1' appears to be present in a number of cases. Not used to my computers being unreliable and really...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:56.
Twitter Facebook Google+