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Windows 7: BSOD every 5-10 minutes, please help

30 Jun 2015   #1
spaciousmind

Windows 7 home premium 64 bit
 
 
BSOD every 5-10 minutes, please help

this is constantly happening to me now, although it seems to be related to the wireless somehow. at first I thought it might be chrome so I uninstalled it but problem keeps persisting. system crashes within 10 minutes while the wireless is on. unplugged the wireless adapter and it seems to be okay so far. I have had an issue with the ralink wireless adapter drivers a few years ago but this seems to be unrelated to that?

anyway here are the dump files. any help on this would be greatly appreciated as /i need this computer for work and everything. Thanks

Eli


My System SpecsSystem Spec
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01 Jul 2015   #2
spaciousmind

Windows 7 home premium 64 bit
 
 

I managed to get my partners laptop and do a little googling on the issue, one of the things bluescreenview kept trowing up related to the crashes was etronXHCI.sys ..... anyway found my way to some other threads on this forum and see that it seems to be a rather common problem with some usb3 gigabyte boards. disabled USB 3 in the bios and everything seems to be working!

not 100% solved yet as I need to use those usb slots for things, I'll give it a couple of days then try installing the latest usb3 drivers and enabling it in bios again.

anyone know how to tell which version of the drivers I had installed? just so I can make sure I get a later version.
will mark thread as solved once everythings all good! thanks!
My System SpecsSystem Spec
01 Jul 2015   #3
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

This is the date on that driver,

Code:
 Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Wed Jan 26 02:53:57 2011 (4D3FFD45)
    CheckSum:         000108AD
    ImageSize:        0000FB00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This driver here is a known problem,

Code:
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x41665
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

But your initial theory about being related to wireless is valid and it's driver is flagged in a bunch of your dumps,

Code:
BugCheck 10D, {5, 0, 1203, fffffa800c2c9ae0}

*** WARNING: Unable to verify timestamp for netr7364.sys
*** ERROR: Module load completed but symbols could not be loaded for netr7364.sys
Probably caused by : netr7364.sys ( netr7364+3a80f )

Followup: MachineOwner
From about the same time as your other driver,

Code:
Loaded symbol image file: netr7364.sys
    Image path: \SystemRoot\system32\DRIVERS\netr7364.sys
    Image name: netr7364.sys
    Timestamp:        Mon Oct 03 23:14:37 2011 (4E8AA44D)
    CheckSum:         000B6E39
    ImageSize:        000B9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
To me it looks like you need to uninstall that adapter because it has a lot of missing info related to it,

Code:
Name	[00000012] RT73 USB Wireless LAN Card
Adapter Type	Not Available
Product Type	RT73 USB Wireless LAN Card
Installed	Yes
PNP Device ID	Not Available
Last Reset	1/07/2015 10:49 a.m.
Index	12
Service Name	netr7364
IP Address	Not Available
IP Subnet	Not Available
Default IP Gateway	Not Available
DHCP Enabled	Yes
DHCP Server	Not Available
DHCP Lease Expires	Not Available
DHCP Lease Obtained	Not Available
MAC Address	Not Available
Or it's just time to get a new one.
My System SpecsSystem Spec
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14 Jul 2015   #4
spaciousmind

Windows 7 home premium 64 bit
 
 

Thanks for the reply Derekimo.

I've had a backlog of stuff to get through so just left everything as is until now, haven't seen a blue screen since.

However I really need to use those USB 3.0 slots for things so thought I'd best try and do the drivers today.

I have no idea how to update the drivers now, could you please point me in the right direction of where to get the latest drivers so I can fix this thing??

Keep in mind I have disabled USB 3.0 in BIOS.... I was hoping to update drivers if possible while it was disabled so I don't run into anymore blue screens.

I searched through devices/hardware and found four entries for generic USB hubs. However there is not much information in them and the button to update drivers is greyed out. the dates on them seem to point to 2006.

With daemon tools since I use it every now and then I would like to keep it, as it's obviously not the major cause of my blue screens. I went onto that site and updated the SPTC driver to 1.87. don't know if that will make a difference.

I'm going to go out and buy a new wireless N USB adaptor today which will hopefully solve all my network problems.
My System SpecsSystem Spec
15 Jul 2015   #5
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

You can find those drivers here at your motherboard support page,

GIGABYTE - Motherboard - Socket 1155 - GA-H67MA-USB3-B3 (rev. 1.0)

You have to select Windows 7 64bit from the dropdown, choose the ASIA download,

Attachment 365941

I don't understand the bit about disabling in BIOS though.

And the Daemon tools driver was a crash according to the dump,

Code:
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x41665
My System SpecsSystem Spec
15 Jul 2015   #6
spaciousmind

Windows 7 home premium 64 bit
 
 

Thanks for your help mate getting the Etron driver now.
Will mark thread as solved after testing :)
My System SpecsSystem Spec
Reply

 BSOD every 5-10 minutes, please help




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