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Windows 7: Hi i hav two BSOD and now it is ok.

02 Jul 2015   #1

windows 7 ultimate x64
Hi i hav two BSOD and now it is ok.

Hi i watched movie and suddnely i have two times BOSD,
first time
stop 0x000000FE
and second when i reboot
0x00000001. Here is a dmp files .
The configuration is

intel i5-3450
Auss p8h77-m
8Gb kingston
ati r9-270x
SSD Samsung Evo 840 in AHCI mode.

My System SpecsSystem Spec
05 Jul 2015   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

As I have seen, the absolute majority of the APC_INDEX_MISMATCH BSODs are caused by third party antivirus programs. But we cannot say it for your situation, at least till now.

As now it is OK, you may not pay that much importance to the issue right now, but if the BSODs continue to occur, then it would require a high level of attention.

For the time being, free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Dont worry, it will not loss anything. All the programs will be installed in your computer, you will be able to call them from Start > All programs whenever you need them.
BugCheck 1, {775bdc2a, 0, ffff, fffff8800427bb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arg1: 00000000775bdc2a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff8800427bb60, Call type (0 - system call, 1 - worker routine)

Debugging Details:

00000000`775bdc2a c3              ret




PROCESS_NAME:  vsserv.exe


ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003290e69 to fffff800032918c0

fffff880`0427b928 fffff800`03290e69 : 00000000`00000001 00000000`775bdc2a 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`0427b930 fffff800`03290da0 : fffffa80`0b4ec060 00000000`00000001 fffffa80`0b511640 fffff800`03587894 : nt!KiBugCheckDispatch+0x69
fffff880`0427ba70 00000000`775bdc2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0264ead8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775bdc2a


fffff800`03290da0 4883ec50        sub     rsp,50h


SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


IMAGE_VERSION:  6.1.7601.18869

FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245


FAILURE_ID_HASH_STRING:  km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+245

FAILURE_ID_HASH:  {e506ede0-d282-2e4c-5056-6cb373197a73}

Followup: MachineOwner
My System SpecsSystem Spec
05 Jul 2015   #3

windows 7 ultimate x64

Arc thanks a lot for replay.
I followed the steps you give me.
My System SpecsSystem Spec

05 Jul 2015   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Nice. Now wait and see how it goes. Inform us for any further BSOD.
My System SpecsSystem Spec
05 Jul 2015   #5

windows 7 ultimate x64

I remember now both time i watched movie on popcorn, maybe it is program that making problem. Couse i played a lot of games and no BSOD.
My System SpecsSystem Spec

 Hi i hav two BSOD and now it is ok.

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