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Windows 7: BSOD with atikmpag.sys error - still occurs with updated driver

08 Jul 2015   #1
moomin

Windows 7 Home Premium 64 bit
 
 
BSOD with atikmpag.sys error - still occurs with updated driver

Hello. A few days ago my system crashed with a BSOD that referred to atikmpag.sys. Any attempted restart produced the same problem. Having found this forum, I attempted to resolve the issue by following your advice to previous posters (i.e. download latest AMD Catalyst driver, uninstall existing driver, clean up leftovers with DDU, reboot and custom install new driver). Unfortunately this has not resolved the problem and I still experience the BSOD on startup. By the way, I first tried to fix this by installing the latest WHQL driver from AMD (14.12) and then then by installing an earlier version (14.4) - neither has been successful. Here is the zip file: Attachment 365231

Any help you can provide would be really appreciated. Thanks in advance.


My System SpecsSystem Spec
.
08 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Before we start troubleshooting, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
How to Create a System Information File in Windows.
My System SpecsSystem Spec
08 Jul 2015   #3
moomin

Windows 7 Home Premium 64 bit
 
 

Hello Arc. Here's the file you requested: Attachment 365243
My System SpecsSystem Spec
.

08 Jul 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, I have checked all your uploads. You do two things which will help us to find the root of the issue.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
My System SpecsSystem Spec
08 Jul 2015   #5
moomin

Windows 7 Home Premium 64 bit
 
 

OK. Before I do this can you please clarify whether I should run the Furmark test in Safe Mode or in normal Windows mode. If the latter, will i t be ok if I disable the AMD Driver (to avoid the BSOD reocurring)? Thanks a lot Arc.
My System SpecsSystem Spec
08 Jul 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by moomin View Post
OK. Before I do this can you please clarify whether I should run the Furmark test in Safe Mode or in normal Windows mode. If the latter, will i t be ok if I disable the AMD Driver (to avoid the BSOD reocurring)? Thanks a lot Arc.
Furmark will not run in Safe mode at all.

You need to test the AMD device by using furmark, so disabling the AMD driver will nullify the objective of the test.
My System SpecsSystem Spec
08 Jul 2015   #7
moomin

Windows 7 Home Premium 64 bit
 
 

OK, I understand now. Thanks again.
My System SpecsSystem Spec
09 Jul 2015   #8
moomin

Windows 7 Home Premium 64 bit
 
 

Speccy screenshot attached: Attachment 365338
These temperatures look very high to me, no? A little while later the motherboard hit 90 degrees and my system crashed with the usual BSOD error.

Unfortunately I've been unable to obtain a FurMark screenshot. With my first attempt the test ran for about 20 minutes reaching a max temp of 105 degress before freezing (no BSOD though). The second try lasted just 2 minutes (94 degrees) before the screen turned black (again no BSOD). My final attempt ran for 1 minute (84 degrees) and resulted in the usual BSOD crash.

I hope you'll be able to offer me some advice based on this input. Many thanks.
My System SpecsSystem Spec
09 Jul 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by moomin View Post
Speccy screenshot attached: Attachment 365338
These temperatures look very high to me, no? A little while later the motherboard hit 90 degrees and my system crashed with the usual BSOD error.
It is not very hot, it is extremely hot.

Furmark should raise the heat to the graphics card .... but the processor and the motherboard are almost melting.

Dismantle the computer. Clean the inside very carefully without breaking anything. Clean all the air vents and fan grills with compressed air. While re-seating, add new thermal paste to the CPU.



If you cannot do it yourself (not underestimating you, saying it because the laptop's hardware is really very difficult), get it done by a professional hardware technician.

And, get a cooling pad.
My System SpecsSystem Spec
09 Jul 2015   #10
moomin

Windows 7 Home Premium 64 bit
 
 

Will do, Arc. Hopefully things will be back to normal afterwards.
Thanks once again for your kind assistance.
My System SpecsSystem Spec
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 BSOD with atikmpag.sys error - still occurs with updated driver




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