BSOD when playing audio or video


  1. Posts : 2
    Microsoft Windows 7 Ultimate 64-bit
       #1

    BSOD when playing audio or video


    This laptop was used before I got it. The problem that I am having is that while I play an audio file the mouse will start to lag and the audio will make this weird buzzing sound and sometimes will sound like its in slow motion or speed up. If I try to watch a video it will either never load or lag very badly. If I don't close it out when that happens (Both audio and video) it will blue screen. The mouse also sometimes just lags when I'm doing nothing but moving it across the screen. I've ran a few virus scans that found nothing.

    I don't know if this is needed. But this showed up so I copied it.
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88000F4DF01
    BCP3: FFFFF88003316338
    BCP4: FFFFF88003315B90
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome N mate try running these for starters

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 (in safe mode if you like)

    if no go then run these it is only for elimination purposes because I think you may have a graphics driver issue - see below for drive download

    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/

    ADW download frombleeping computer delete any rubbish found with the malware scans

    (NB If one is runningKaspersky security it may rant about ADW - just ignore it or disable Kasperskywhile the ADW is being used)

    https://downloadcenter.intel.com/sea...+Graphics+2500
      My Computer


  3. Posts : 2
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    Thank you for your help.
      My Computer


 

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