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Windows 7: I am not sure it is BSOD?

10 Jul 2015   #1

windows 7 professional 64 bit
I am not sure it is BSOD?

Problem signature:
Problem Event Name: BlueScreen

I have this problem for a while . In summary the problem is that when I am working with my laptop after a while the screen flickers and then it gets blue sometimes green or even gray (usually blue) and the windows restarts. Sometimes it flickers for a while and then it stops flickering and the laptop don't restart but usually it restarts and I have to save my works all the time. During the flickering I usually got this message "Display driver stopped responding and has recovered". I really need to know what is going on. I guess the problem comes from the VGA but I am not sure it is a hardware problem or software problem. I checked the temperature of GPA and my CPU cores for a while but I didn't see any trend for that. Usually I hibernate my laptop at nights and in the morning I start to work again but even at that time of starting to work which all the temperatures are normal it starts flickering. I really don't understand the problem. Recently I formatted my laptop and installed all my softwares again but it flickers again. Around two month ago I used adobe illustrator for one of my projects and I think the problem starts at that time since during the usage of the illustrator sometimes my screen flickers but without any restart at that time. Please help me.


My System SpecsSystem Spec
10 Jul 2015   #2

Windows 10 Professional x64

Hiya and welcome to SevenForums!
BugCheck 116, {fffffa800ef33010, fffff88005e2e8f0, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1d8f0 )

Followup: MachineOwner
The problem is caused by your graphics driver. Run Display Driver Uninstaller(DDU)
When you are done running DDU install your graphics driver again and you should be good to go! This is the guide for DDU: Drivers - Clean Left over Files after Uninstalling
My System SpecsSystem Spec

 I am not sure it is BSOD?

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