BSOD over WiFi, typically involves VPN and/or Chrome

MJJ · 15 Jul 2015

I have been getting BSOD when on my home wireless network. I never blue screen in the office (in a dock, wired).

My IT group has migrated my profile to 3 different computers, including one computer that was built from scratch rather than using our existing image. This suggests to me that it is not a hardware issue (i.e. RAM).

The problem often occurs when I am using the SonicWall Global VPN client and/or Chrome. Sometimes both, sometimes only one. That said, I can't reliably reproduce the problem.

My internet connection is Comcast Xfinity.

I have done my best to provide the requested info. The attached zip will show 4 BSOD events from last night. The reason there are not more is that I received a new computer yesterday in an effort to fix this problem.

Please let me know if there is anything else i can answer.

Boozad · 15 Jul 2015

Your Intel WiFi Wireless Link Adaptor driver has been flagged. It could do with updating, check for an updated version from your laptop vendor or here.

Code:

fffff880`033ff448  fffff880`05e0c7d5Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 Netwsw00+0x3767d5

3: kd> lmvm Netwsw00
start             end                 module name
fffff880`05a96000 fffff880`065e6000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Tue Jul 01 15:50:11 2014 (53B2CAA3)
    CheckSum:         00B05D13
    ImageSize:        00B50000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The following two drivers have also been flagged, update them at the links provided or try updating/reinstalling the software. They're very old.

Citrix Deterministic Networks DNE Driver

Code:

*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys

3: kd> lmvm dnelwf64
start             end                 module name
fffff880`031d8000 fffff880`031fd000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 07:36:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Citrix

SonicWALL IPsec Driver

Code:

*** WARNING: Unable to verify timestamp for SWIPsec.sys
*** ERROR: Module load completed but symbols could not be loaded for SWIPsec.sys

3: kd> lmvm SWIPsec
start             end                 module name
fffff880`067cc000 fffff880`067e8000   SWIPsec  T (no symbols)           
    Loaded symbol image file: SWIPsec.sys
    Image path: \??\C:\Windows\system32\Drivers\SWIPsec.sys
    Image name: SWIPsec.sys
    Timestamp:        Tue Apr 03 21:24:42 2012 (4F7B5C8A)
    CheckSum:         0002001A
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

My SonicWALL (Requires login)

MJJ · 23 Jul 2015

Thank you for the suggestions, Boozad.

I used the Intel link to update the drivers for the wifi adapter.

I also followed the directions on the link for updating the DNE driver.

I uninstalled the global VPN program from sonicwall and installed the newest version to make sure that I had the most updated SWIPsec.sys file.

Unfortunately, I am still getting the BSOD.

I have uploaded an updated .zip from the DM Log Collector.

Any additional suggestions are much appreciated

Boozad · 24 Jul 2015

It's the Citrix and SonicWall drivers again. It's evident that you've updated both but they're still causing issues.

Code:

BugCheck 19, {3, fffff8000306f670, 0, 0}

*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
Probably caused by : dnelwf64.sys ( dnelwf64+1d8ff )

Followup: MachineOwner
---------

1: kd> lmvm dnelwf64
start             end                 module name
fffff880`030d9000 fffff880`0312a000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Tue Jul 07 22:50:12 2015 (559C4994)
    CheckSum:         0005BC0B
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

BugCheck D1, {fffffa8017ba4218, 2, 1, fffff8800676c67c}

*** WARNING: Unable to verify timestamp for SWIPsec.sys
*** ERROR: Module load completed but symbols could not be loaded for SWIPsec.sys
Probably caused by : SWIPsec.sys ( SWIPsec+1267c )

Followup: MachineOwner
---------

3: kd> lmvm SWIPsec
start             end                 module name
fffff880`0675a000 fffff880`06777000   SWIPsec  T (no symbols)           
    Loaded symbol image file: SWIPsec.sys
    Image path: \??\C:\Windows\system32\Drivers\SWIPsec.sys
    Image name: SWIPsec.sys
    Timestamp:        Thu Mar 06 23:11:10 2014 (5319008E)
    CheckSum:         00024125
    ImageSize:        0001D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4