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Assistance for recent BSOD's
Good day,
Lately I have been getting some BSOD's on my computer on a certain occasion:
Whenever awakening my computer out of sleep mode, everything works fine, until I have to shut down the computer. Then it will hang at "Shutting down..." for almost 20 minutes, to be followed by a BSOD.
I have approximately 4 dump files of this already and after analysing with WinDbg, I could come to the conclusion that it has something to do with an installed Realtek driver.
This is the script of the latest analysis:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005f33a10, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8005592010, The blocked IRP
Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: pci.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f
MODULE_NAME: pci
FAULTING_MODULE: fffff8800100d000 pci
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
DPC_STACK_BASE: FFFFF80000BA0FB0
STACK_TEXT:
fffff800`00b9a388 fffff800`036e3510 : 00000000`0000009f 00000000`00000003 fffffa80`05f33a10 fffff800`00b9a3d8 : nt!KeBugCheckEx
fffff800`00b9a390 fffff800`0368072c : fffff800`00b9a4c0 fffff800`00b9a4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x324a0
fffff800`00b9a430 fffff800`036805c6 : fffff880`0b304990 fffff880`0b304990 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a4a0 fffff800`036804ae : 00000034`1fa591f0 fffff800`00b9ab18 00000000`0015e5aa fffff800`037f77c8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9aaf0 fffff800`03680297 : 0000000e`3870a5c3 0000000e`0015e5aa 0000000e`3870a5d3 00000000`000000aa : nt!KiTimerExpiration+0x1be
fffff800`00b9ab90 fffff800`0366c5ca : fffff800`037f3e80 fffff800`03801cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ac40 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ac00 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.1.7601.17514
FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_Rt64win7_IMAGE_pci.sys
BUCKET_ID: X64_0x9F_3_POWER_DOWN_Rt64win7_IMAGE_pci.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x9f_3_power_down_rt64win7_image_pci.sys
FAILURE_ID_HASH: {041ba02b-99ae-ff7a-d9e6-d2dba0b936e9}
Followup: MachineOwner
At first, I thought this had something to do with the Realtek HD Audio Drivers. I had updated them once almost 2 years ago and updated them again less than a year ago, but I'm afraid that caused instability in my system, as a strange sound issue appeared, which I'm going to leave outside this topic (that's another story which I'll probably post in another section sooner or later)
I was however able to find the "default" audio drivers that were installed from the moment I bought this computer (eMachines model ET1870 ; bought in 2011). Their site had a downloads page which contained a Realtek Audio Driver that should be compatible with my motherboard.
6.0.1.7246 was the version I had installed as "latest / unstable", the version from their site was 6.0.1.6257 (probably more compatible with my system than later versions), so I downgraded it, hoping to improve the situation.
The reason I updated the audio drivers (which normally shouldn't be necessary to do?) is that it seemed to interfere with a recent video game, which caused my whole computer to freeze up, having to do a forced shutdown. This is no concern to me. (for now...)
I haven't checked if the BSOD's have been resolved by this downgrade yet, will do after further feedback from you people.
After some browsing however, I found out that km:x64_0x9f_3_power_down_rt64win7_image_pci.sys has something to do with Realtek LAN drivers, which are also installed on my computer.
Realtek Ethernet Controller Driver Version 7.41.216.2011
On the same site I got the older version audio drivers, I found version 7.36.1224.2010 for Realtek "LAN drivers", which I assume they mean my Ethernet Controller Driver.
However that seems to be an older version aswell and I have never manually updated these drivers. I think this device got updated through Windows 7 updates, but quite long ago (7.41.216.2011 update goes back to 28th of June 2011, which is a date before I purchased this computer (November 2011), so I think the ethernet controller driver weren't touched by Windows 7 afterwards at all
I'd appreciate any help on this issue and hopefully I'll be able to cure these BSOD's.
Extra: I did find some older minidumps aswell that did not spoke about Realtek drivers. I think I'll just post them here aswell if you had liked to analyse these aswell... :)
Edit: See .zip file (if the older BSOD's are actually contained inside)
As stated above, I'll appreciate your time and effort into helping me with this!
Last edited by Ret00lhy; 16 Jul 2015 at 09:13.