BSODs randomly after installing Windows on new SSD

cantona7 · 16 Jul 2015

Hi

I recently bought a new SSD (Samsung EVO 850, 250GB) after my previous HDD that came with my laptop was ruined by a virus.

After clean installing Windows 7 onto the new SDD I've been getting BSODs randomly, sometimes preceded by freezing and an error box saying 'This programme is not responding', referring to Windows.

When the BSOD error appears it does save error logs, stopping at 'Initializing disk for crash dump...'.
I have checked my settings though and a Kernel Dump should be saved but no dump files are appearing in C:/Windows. I've attached images of the BSOD messages one is 0x7a and one is 0xF4.

I've researched and seen that changing the SATA mode to AHCI from IDE before installing Windows should be done - I did not do this. In the software that came with my SSD (Samsung Magician), it says AHCI mode is deactivated, and that SATA interface is not detected - see attached image. Perhaps this is the issue?

Since installing the SSD the only programmes I have installed are Avast free, 7zip, Chrome browser, and Samsung Magician. I have also updated all drivers as best I could and installed all Windows updates.

I've attached the DM log files, any help is very much appreciated!

Thanks

GokAy · 16 Jul 2015

Enabling AHCI is an easy job (as long as your BIOS supports AHCI mode).
- Enable AHCI drivers per this thread AHCI : Enable in Windows 7 / Vista
- Restart and go into BIOS and change SATA Operation Mode to AHCI.

cantona7 · 21 Jul 2015

Hi GokAy

Thanks for your reply.

I enabled AHCI and then changed the operation mode BIOS as you advised. This worked fine initially, and the Samsung magician programme indicated that it was working fine in AHCI mode. I installed a couple of standard windows updates which went fine and restarted.

But then encountered problems... No freezing, crashing or BSOD, just the system completely turning off. When trying to turn it back on it has continued to do this when starting up, even a couple of seconds after turning it on when you are given the option to hit a key for BIOS settings.

After it had done this a multiple times it got to a system repair screen, where it gave option of system restore. Clicked yes and it said it corrected a root error after a short time. It then restarted but after logging onto windows it turned off almost straight away again.

No idea where to go from here so any help is welcomed!

Thanks

GokAy · 21 Jul 2015

Do you have your old HDD attached? Try removing it. If problem continue then change SATA mode back to IDE and see if system will turn off.

If you can get in Safe Mode, run in cmd:

Code:

sfc /scannow

Perhaps it is better to do the AHCI after BSOD issue is resolved.

cantona7 · 22 Jul 2015

No I completely removed the HDD and replaced it with with the new SSD, it now being the sole drive.

I'm slightly confused - I thought changing the SATA mode to AHCI was an attempt to resolve the BSOD issue? Or are you suggesting that it's completely unrelated? I'm guessing the DM logs I attached did now show anything of use?

I'll attempt to change the AHCI drivers back to what they were and change the SATA mode in the BIOS back to IDE, and then try running sfc/scannow.

Boozad · 22 Jul 2015

Hello Cantona (Eric or the dog out of Twin Town?), I've taken a look at your logs but there are no dump files to analyse. Have you used CCleaner since the BSODs occured? If not, follow the steps below to ensure you're set to record Small Memory Dumps.

Open Advanced System Settings
Click on Settings in Startup & Recovery
Make sure both boxes indicated below are checked
In the dropdown box ensure you're set to record Small Memory Dumps

Once you've done this you'll need to wait to encounter another BSOD then run the DM Log Collector tool again to capture the new dump files then upload new logs here. Let me know how these steps go.

Going on the fact there are 0x7A and 0xF4 dumps then I'd suggest checking the SATA cables into the SSD and the motherboard, make sure the connections are fully seated and one hasn't come loose.

GokAy · 22 Jul 2015

Sorry if I confused you, was merely commenting on SATA mode change. I am not experienced in BSOD analysis. Hopefully, Boozad will get to the bottom of your issues.

Boozad · 22 Jul 2015

The AHCI mode may well be problematic, both dumps refer to an issue with the OS drive as a probable cause. If the future dumps give an I/O error reading (which I fully expect them to) then it could well be the problem.

cantona7 · 23 Jul 2015

Hi Boozad

That would be Eric, hence the 7 on the end!

I've never used CC Cleaner, as mentioned in original post I haven't installed barely anything on my system at all since putting in the new SSD and installing windows.

I changed the dump settings to small memory dump from kernel, then shut down and restarted.

Shortly afterwards however the system just turned off again... No BSOD or freezing/crashing at all, just straight off. So I'm guessing no memory dump will have occurred and no point running DM logs?

I've noticed that shortly before it keeps turning off the fan is going pretty hard even with nothing open.

Also something new - the last time I turned it on I had a bizarre warning message from Avira... Including some info at the bottom saying'your computer is running sluggishly, see attached image. Thinking this must be related but no idea how.

Any ideas?

Boozad · 23 Jul 2015

Is it Avast or Avira you're running? I think the first thing would be to get rid of whichever one it is and get it replaced just to rule it out. Let me know which it is and I'll link a removal tool and link a free replacement for testing purposes.