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Random BSOD, possibly related to new SSD? (Win 7 Pro OEM)
Hello, excellent forums people :)
I'm helping a friend diagnose this laptop. Here are the model numbers and small history of it, which I feel may help point in the correct direction for a diagnosis:
Model is a Toshiba Satellite C870.
This laptop was supposed to come with Windows 8, but the owner downgraded to 7 pro OEM from factory. This configuration worked OK for a few years, but the hard drive started getting bad sectors a few months ago. The owner enlisted my help, so I created some recovery discs while the drive still functioned, installed a Silicon Power S60 240gb SSD, then reinstalled Toshiba's OEM windows 7 from those recovery discs.
Everything worked fine for about 2 months, but now the laptop gets random BSOD's. Sometimes they'll happen within 2 minutes of booting up, and other times, one can run the laptop for 48 hours straight without problem.
Quick summary of the BSOD is:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800CE85060
BCP3: FFFFFA800CE85340
BCP4: FFFFF800031C8E20
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
The device manager is not showing any obvious driver issues (no yellow triangles with ! marks), and Windows Update states everything is up to date.
sfc /scannow command from Elevated command prompt also states that everything in Windows is groovy.
I updated the SSD's firmwares, and got another BSOD about 10 minutes afterwards, so I'm going to rule that out, haha.
I've followed the forum guidelines for a new thread & have attached the requested files to this post.
Any assistance you could provide for helping me root this problem out would be greatly appreciated.
Thanks in advance,
Data
Last edited by datacide; 18 Jul 2015 at 17:02. Reason: adding additional information