BSOD at random time and situation.

Mj Carpio · 19 Jul 2015

Need help getting BSOD at random time and situation. See attachments for details.

ICIT2LOL · 20 Jul 2015

Hello MJ and welcome now the latest dump (of so many??) is showing agraphics issue and I would suggest you uninstall the Catalyst Control Centrefor starters and only have the display driver on board -
https://www.asus.com/Graphics-Cards/...Desk_Download/

Code:

*******************************************************************************
*                                                                            *
*                       BugcheckAnalysis                                   *
*                                                                            *
*******************************************************************************

Code:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880110c72ec, Address of the instruction which caused the bugcheck
Arg3: fffff88008a9da90, Address of the context record for the exception thatcaused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referencedmemory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ec
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx]

CONTEXT:  fffff88008a9da90 -- (.cxr 0xfffff88008a9da90;r)
rax=fffff88011242620 rbx=0000000000000000 rcx=fffffa8009ec0028
rdx=0000000000000000 rsi=fffff88008a9ea8c rdi=fffff88011241ff0
rip=fffff880110c72ec rsp=fffff88008a9e470 rbp=fffff88008a9e5a1
 r8=0000000067db4b6b  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8009d3f040 r13=0000000000000051
r14=0000000000000000 r15=fffffa80091148c0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b            efl=00010282
atikmdag+0xb12ec:
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx]ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff88011242620 rbx=0000000000000000 rcx=fffffa8009ec0028
rdx=0000000000000000 rsi=fffff88008a9ea8c rdi=fffff88011241ff0
rip=fffff880110c72ec rsp=fffff88008a9e470 rbp=fffff88008a9e5a1
 r8=0000000067db4b6b  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8009d3f040 r13=0000000000000051
r14=0000000000000000 r15=fffffa80091148c0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053 gs=002b            efl=00010282
atikmdag+0xb12ec:
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx]ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 00000000079f0000 to fffff880110c72ec

STACK_TEXT:  
fffff880`08a9e470 00000000`079f0000 : 00000000`0000001a fffff8a0`14f9427000000000`00000300 fffffa80`091148c0 : atikmdag+0xb12ec
fffff880`08a9e478 00000000`0000001a : fffff8a0`14f94270 00000000`00000300fffffa80`091148c0 00000000`00000000 : 0x79f0000
fffff880`08a9e480 fffff8a0`14f94270 : 00000000`00000300 fffffa80`091148c000000000`00000000 00000000`00000001 : 0x1a
fffff880`08a9e488 00000000`00000300 : fffffa80`091148c0 00000000`0000000000000000`00000001 fffff880`1102f05d : 0xfffff8a0`14f94270
fffff880`08a9e490 fffffa80`091148c0 : 00000000`00000000 00000000`00000001fffff880`1102f05d 00000000`00000000 : 0x300
fffff880`08a9e498 00000000`00000000 : 00000000`00000001 fffff880`1102f05d00000000`00000000 fffff880`08a9e5a1 : 0xfffffa80`091148c0


FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe

STACK_COMMAND:  .cxr 0xfffff88008a9da90 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec

BUCKET_ID:  X64_0x3B_atikmdag+b12ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec

FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}

Followup: MachineOwner

Mj Carpio · 20 Jul 2015

Thank you and will try this.

Mj Carpio · 20 Jul 2015

Still getting BSOD

ICIT2LOL · 21 Jul 2015

Mate still the same in the dump so I suggest you re install the driver for that card again
https://www.asus.com/Graphics-Cards/...Desk_Download/

Now before doing that just check the version of your BIOS and run these in safe mode

https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

https://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2

do a driver verifier check https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

if no go then do a sweep with these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(with ADW ifyou are running Kaspersky it will throw it up as malware just overrideKaspersky by ignoring it or disabling it for the duration of the scan)

If we are not getting anywhere with these then we might have to do a memtest

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880110c32ec, Address of the instruction which caused the bugcheck
Arg3: fffff88008ee6a90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
atikmdag+b12ec
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx]
CONTEXT:  fffff88008ee6a90 -- (.cxr 0xfffff88008ee6a90;r)
rax=fffff8801123e620 rbx=0000000000000000 rcx=fffffa8009eaf028
rdx=0000000000000000 rsi=fffff88008ee7a8c rdi=fffff8801123dff0
rip=fffff880110c32ec rsp=fffff88008ee7470 rbp=fffff88008ee75a1
 r8=00000000da84bdea  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800930b040 r13=0000000000000051
r14=0000000000000000 r15=fffffa8009694c40
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0xb12ec:
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8801123e620 rbx=0000000000000000 rcx=fffffa8009eaf028
rdx=0000000000000000 rsi=fffff88008ee7a8c rdi=fffff8801123dff0
rip=fffff880110c32ec rsp=fffff88008ee7470 rbp=fffff88008ee75a1
 r8=00000000da84bdea  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800930b040 r13=0000000000000051
r14=0000000000000000 r15=fffffa8009694c40
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0xb12ec:
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffffa8009ec4000 to fffff880110c32ec
STACK_TEXT:  
fffff880`08ee7470 fffffa80`09ec4000 : 00000000`0000726a fffffa80`09ec4000 fffff880`11039736 fffffa80`09694c40 : atikmdag+0xb12ec
fffff880`08ee7478 00000000`0000726a : fffffa80`09ec4000 fffff880`11039736 fffffa80`09694c40 00000000`00000000 : 0xfffffa80`09ec4000
fffff880`08ee7480 fffffa80`09ec4000 : fffff880`11039736 fffffa80`09694c40 00000000`00000000 00000000`00000001 : 0x726a
fffff880`08ee7488 fffff880`11039736 : fffffa80`09694c40 00000000`00000000 00000000`00000001 fffff880`1102b05d : 0xfffffa80`09ec4000
fffff880`08ee7490 fffffa80`09694c40 : 00000000`00000000 00000000`00000001 fffff880`1102b05d 00000000`00000000 : atikmdag+0x27736
fffff880`08ee7498 00000000`00000000 : 00000000`00000001 fffff880`1102b05d 00000000`00000000 fffff880`08ee75a1 : 0xfffffa80`09694c40

FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  atikmdag+b12ec
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe
STACK_COMMAND:  .cxr 0xfffff88008ee6a90 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec
BUCKET_ID:  X64_0x3B_atikmdag+b12ec
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec
FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}
Followup: MachineOwner