BSOD while playing FFXIV patch 3.05 (Dump files included)

HeliosLo · 22 Jul 2015

Hello SevenForums

I've had some issues with BSODs in the past but they would be infrequent enough to not bother me. When I say infrequent I mean 0-2 times a week at max.

I currently play FFXIV regularly on my computer and have been playing it fine up till now. Ever since a patch yesterday, I have experienced several BSODs. Two of them were only 5 minutes apart. I was wondering if the forum could help me get to the bottom of this. I've never been much of a software guy when it comes to tech so I could really use some help.

I have attached my dump files below.

Boozad · 22 Jul 2015

You're experiencing 0x101s which are pretty difficult to diagnose. They can be down to a driver, BIOS bug or a possible hardware defect. No drivers are evident in these dumps.

Code:

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003165180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

I think the first step would be to update the BIOS. The lastest version on the ASUS support page for your board is dated May 2015. Can you take that as the first step and then use the rig as normal to see if the issue persists.

Code:

0: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.8, DMIVersion 39, Size=3045]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 1104
BiosReleaseDate = 07/16/2014
SystemManufacturer = ASUS
SystemProductName = All Series
SystemFamily = ASUS MB
SystemVersion = System Version
SystemSKU = All
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = MAXIMUS VII HERO
BaseBoardVersion = Rev 1.xx

Can you also boo tinto BIOS and check the values of your 3.3V, 5V and 12V rails please.

Do you monitor temperatures at all? It would be good to know your CPU and GPU temperatures at idle and under load.