BSOD on laptop fresh from Dell


  1. Posts : 1
    Windows 7
       #1

    BSOD on laptop fresh from Dell


    Our organisation received a laptop just this week (Dell Latitude E5250). It's been BSODing occasionally. I'm currently troubleshooting, but since there's some urgency to the situation and I have no-one else on site to defer to, I'd really appreciate someone else's opinion on the matter. I've attached the DM log.

    Thanks for your time.
      My Computer


  2. Posts : 2,781
    Windows 10 Pro x64
       #2

    Hiya and welcome to SevenForums!
    Code:
    BugCheck D1, {8, 2, 1, fffff88001b412d0}
    
    Probably caused by : ndis.sys ( ndis!ndisMDoOidRequest+370 )
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff880018e5e1b, fffff8800357e4e8, fffff8800357dd40}
    
    Unable to load image \SystemRoot\system32\DRIVERS\Netwsw02.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Netwsw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwsw02.sys
    Probably caused by : Netwsw02.sys ( Netwsw02+19d925 )
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff8800191f2d0, fffff8800a8cb848, fffff8800a8cb0a0}
    
    Probably caused by : ndis.sys ( ndis!ndisMDoOidRequest+370 )
    Run sfc /scannow and chkdsk /r.
    Install the latest updates from Windows Update.

    Do the exact same steps for chkdsk /r but instead of typing in sfc /scannow type chkdsk /r.

    SFC /SCANNOW Command - System File Checker

    Update your Intel WiFi networking driver.
      My Computer


 

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