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Windows 7: BSOD at random times,error 0x8000000000000002

24 Jul 2015   #1

Windows 7 64bit
BSOD at random times,error 0x8000000000000002

Hi there,I recently started to have daily crashes that seem to be increasing in frequency,sometimes they happen right upon booting and other times the pc will be stable for hours.They first started happening when I was browsing the internet but they have most recently started happening in games or even just opening the start menu.

So far I've run memtest with no errors as well as run virus/malware checks.

I have attached the event log to the post,any help would be much appreciated.

My System SpecsSystem Spec
25 Jul 2015   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

You've received a combination of 0xF4 and 0x7A, both of which are pointing towards a problem with your HDD/SSD. Now I'm presuming you have an HDD as your system specs are not filled in (see the top link in my signature to fill them in please), if you don't please let me know before you follow the steps I've outlined below.

Check the SATA cable between your HDD and motherboard and ensure the connections are fully seated and properly made.

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk. Disk Check
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: fffff6fc4000cd00, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000016d036860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880019a0ba0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware
A process or thread crucial to system operation has unexpectedly exited or been
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arg1: 0000000000000003, Process
Arg2: fffffa80081a8620, Terminating object
Arg3: fffffa80081a8900, Process image file name
Arg4: fffff80003391940, Explanatory message (ascii)

PROCESS_OBJECT: fffffa80081a8620

IMAGE_NAME:  csrss.exe



FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
My System SpecsSystem Spec
25 Jul 2015   #3

Windows 7 64bit

Thanks for the response.

I am currently using a Crucial MX100 as my windows drive and use an HDD for storage.I ran both tests and showed no errors,I also checked the cables and everything is seated properly.

My computer is starting to crash more now and I am receiving a KERNEL_DATA_INPAGE_ERROR which points to the hard drive errors yet the tests show everything is running fine.

Edit:Also,I forgot to mention that most of the time the crashers occur gradually over a couple minutes,most of the time they're not instant.Out of nowhere an action will freeze(loading a webpage,opening an explorer tab,opening a file etc)then everything else shuts down until the desktop dissapears.
My System SpecsSystem Spec

26 Jul 2015   #4

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

OK next step, can you download the Crucial Storage Executive tool linked below and run that to see what info it gives about the drive. If that comes up good we'll give CrystalDiskInfo a run and see what that shows. There is a firmware update for your SSD (April 2015) although I can't say whether you have that installed or not. Something to maybe look at later.

My System SpecsSystem Spec

 BSOD at random times,error 0x8000000000000002

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