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Windows 7: BSOD playing ARK: Survival Evolved

24 Jul 2015   #1

Windows 7 Professional 64 bit
BSOD playing ARK: Survival Evolved

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800E3C4038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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My System SpecsSystem Spec
25 Jul 2015   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

0x124s are virtually always down to a faulty piece of hardware, but they rarely tell us what piece of hardware is causing the issues, as is the case here.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800e3c4038, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e3c4038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_GenuineIntel





ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

fffff880`0357e6f0 fffff800`036dccb9 : fffffa80`0e3c4010 fffffa80`0cda1040 00000000`00000001 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0357ec10 fffff800`035bd157 : fffffa80`0e3c4010 fffff800`036372d8 fffffa80`0cda1040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0357ec40 fffff800`03524505 : fffff800`03698d00 00000000`00000001 00000000`00000000 fffffa80`0cda1040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0357ec80 fffff800`03499a95 : fffff880`01442400 fffff800`035244e0 fffffa80`0cda1000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0357ecb0 fffff800`0372eb8a : 00000000`00000000 fffffa80`0cda1040 00000000`00000080 fffffa80`0cd1ab30 : nt!ExpWorkerThread+0x111
fffff880`0357ed40 fffff800`034818e6 : fffff880`0336a180 fffffa80`0cda1040 fffff880`033750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0357ed80 00000000`00000000 : fffff880`0357f000 fffff880`03579000 fffff880`0357e6a0 00000000`00000000 : nt!KxStartSystemThread+0x16


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel




BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV


FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae_prv

FAILURE_ID_HASH:  {435e2195-e498-1e77-0526-f8d7450275e5}

Followup: MachineOwner

2: kd> !errrec fffffa800e3c4038
Common Platform Error Record @ fffffa800e3c4038
Record Id     : 01d0c68008076403
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/25/2015 2:17:30 (UTC)
Flags         : 0x00000002 PreviousError

Section 0     : Processor Generic
Descriptor    @ fffffa800e3c40b8
Section       @ fffffa800e3c4190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000106a5
Processor ID  : 0x0000000000000000

Section 1     : x86/x64 Processor Specific
Descriptor    @ fffffa800e3c4100
Section       @ fffffa800e3c4250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a5 06 01 00 00 08 10 00 - bd e3 98 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800e3c4250

Section 2     : x86/x64 MCA
Descriptor    @ fffffa800e3c4148
Section       @ fffffa800e3c42d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal unclassified (Proc 0 Bank 5)
  Status      : 0xfa00000000400405

BSOD playing ARK: Survival Evolved STOP 0x124 Troubleshooting BSOD playing ARK: Survival Evolved
Read carefully before proceeding.

warning   Warning
If you're overclocking your system, revert back to stock clocks now.

Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test

BSOD playing ARK: Survival Evolved ONE BSOD playing ARK: Survival Evolved

Run Prime95 to stress test your CPU. Hardware - Stress Test With Prime95

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

BSOD playing ARK: Survival Evolved TWO BSOD playing ARK: Survival Evolved

Run MemTest86+ to analyse your RAM. RAM - Test with Memtest86+

Note   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

BSOD playing ARK: Survival Evolved THREE BSOD playing ARK: Survival Evolved

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk Disk Check

BSOD playing ARK: Survival Evolved FOUR BSOD playing ARK: Survival Evolved

Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

Note   Note
Run Furmark for around 30 minutes.
warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
My System SpecsSystem Spec

 BSOD playing ARK: Survival Evolved

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