Random BSOD

teeup4 · 25 Jul 2015

I've been getting random BSOD's for the past couple months. Using BlueScreenView I see it is caused by Driver: ntoskrnl.exe. I have attached the dump file. Hoping someone can help me out. Thanks.

Arc · 25 Jul 2015

Hi teeup4.

Please uninstall this program .....

Start Menu\Programs\Wise Program Uninstaller

... and report us for any further BSOD after doing it.
________________________________________________

Code:

BugCheck 19, {3, fffff80003267940, 0, fffff80003267940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Probably caused by : tdx.sys ( tdx!TdxTdiDispatchCreate+10f )

Followup: MachineOwner
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teeup4 · 26 Jul 2015

So far so, good. Thanks for your help!

teeup4 · 15 Aug 2015

So, things had been working very well for 2 weeks then I wake up this morning to another message saying that Windows has recovered from an unexpected shutdown. My new minidump is attached.Hoping someone can help.

Arc · 15 Aug 2015

The same thing is causing the BSOD right there.

Code:

BugCheck 19, {3, fffff80003218940, 0, fffff80003218940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
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It is still there, nicely running, not uninstalled as suggested earlier.

Code:

wisetdifw    WiseTDIFw    \??\c:\windows\wisetdifw64.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes

How can you expect a stability with the crasher present in the system?

teeup4 · 15 Aug 2015

After your first reply I respected your input and promptly did an uninstall on Wisecare. However, my assumption that the uninstaller would remove any other related files was apparently incorrect.
So now, I found the file wisetdifw64.sys and deleted it manually. I hope that was the appropriate action to take?
After scanning my c drive for anything else containing "wise" I found the following:
wise.xmd
WiseHDInfo64.dll

Can I remove either or both of these?

Arc · 15 Aug 2015

Delete these two:

wisehdinfo WiseHDInfo \??\c:\windows\wisehdinfo64.dll
wisetdifw WiseTDIFw \??\c:\windows\wisetdifw64.sys

teeup4 · 15 Aug 2015

I appreciate the continued help. Thanks!

Arc · 15 Aug 2015

OK, report us for any further issue.