Constant BSOD from iastorA.sys 0x10~7e or 0x10~7e

Hi.
I have a W7HP SP1 x64 Dell Inspiron 15Z Ultrabook model 5523, 6GB RAM, 500GB HDD, that is blue-screening so much I can't accomplish any type of troubleshooting anymore. I did manage to get some info from WhoCrashed: it said every crash was caused by iastorA.sys. Happens in safe mode as well. The error code is 0x10~7e or 0x0~7e

Sorry, I can't do the dm log collector - can't keep the computer on long enough to open the browser.

Right now, I have it booted to a live linux distro and am in the process of copying all User files over to an external HDD.

I ran the diagnostics available pre-boot, and everything checked out fine (hardware).

I am wondering if this iastorA.sys is corrupt, or not necessary? Is there a way to boot to safe mode with C prompt and just delete it or something?

Thanks.

If WhoCrashed is correct, that driver is the Intel Rapid Storage Technology driver, that does fit the 7e bugcheck you mention. (Storage/HDD/Etc.)

You could try updating it first,

Intel Rapid Storage Technology Driver Driver Details | Dell US

If you're in there with a live CD grab the dump files from C:\Windows\(Minidump or MEMORY Dump) folder and post them.

You're welcome.

Yeah, every one of your dumps is pointing to iastorA.sys,

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}

Probably caused by : iaStorA.sys ( iaStorA+6127c )

Followup: MachineOwner
Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 18:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I don't think that driver I linked you is an update,

Attachment 367067

Pretty close to the same date on that driver, it may help though.

Try and run the log collector again, there's a lot of info in there that helps.

Thanks Steve! Always good to have an extra set of eyes!

derekimo said:

You're welcome.

Yeah, every one of your dumps is pointing to iastorA.sys,

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}

Probably caused by : iaStorA.sys ( iaStorA+6127c )

Followup: MachineOwner
Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 18:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I don't think that driver I linked you is an update,

Attachment 367067

Pretty close to the same date on that driver, it may help though.

Try and run the log collector again, there's a lot of info in there that helps.

Finally got the thing to stay on long enough to grab the collector zip file - here it is. Will update more from a different computer.

essenbe said:

Hello, simrick. I looked at your last 5 dump files and they were all the same.

Code:

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}
Probably caused by : iaStorA.sys ( iaStorA+6127c )
Followup: MachineOwner

That is Intel Rapid Storage Technology (IRST) You may want to update it. This is your current IRST driver you have now.

Code:

iaStorA
start             end                 module name
fffff880`014ee000 fffff880`017a8000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 20:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Sorry, I posted at the same time Derek did. Just trying to help the Boss out.

Are you in AHCI Mode? If so, you could try to go to Devics Manager and expand IDE/ATA/ATAPI and find the AHCI Drivers listed there. They will be the ones with AHCI in the name.

Here are mine. Look for the Intel 9 Series chipset AHCI controller. Yours will be a different chipset number.Right click it and select properties, go to the Driver tab and either roll back driver, or you could uninstall driver. I would try the roll back first. If you are in IDE or Raid mode, please let us know. That can be done pretty quickly. With mine the Roll Back Driver is Greyed out, my only choice is uninstall. You may try the Update Driver and then check online.

Attachment 367071

Attachment 367072

Here is what I have:

EDIT: sorry for the short posts - it blue-screened on me right after I got these posted. I am on another machine now.

So, the Intel file, when run asked if I wanted to uninstall or fix, and I chose fix. Was able to get through that and a reboot before another BS. Then I tried the second download on that page, but it wouldn't work, as the drive is in use (or something like that).

I couldn't get through a complete ESET online scan, so I eventually had it running on the User account only, and managed to complete that. Found a lot of PUPs/PUMs, and one interesting installer.

TDSS Killer found nothing. RKILL found nothing. MBAM found very little.

I also got the WER files from the last dumps (attached).

Ran sfc /scannow and found no integrity violations.

I am stumped. I hope you guys have some ideas because I really don't want to do a factory reinstall.

Thanks to both of you!!