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Windows 7: Please help me analyze this BSOD (Firefox/Video issue)

11 Nov 2009   #1
HughShaw

Windows 7 Professional (x64)
 
 
Please help me analyze this BSOD (Firefox/Video issue)

I always get BSOD when viewing videos in Firefox. My cpu is slightly overclocked but I had it overclocked even more in Vista with absolutely no problems. I'd rather not put it back to normal speeds just to watch videos when everything else works fine. Can someone tell me what I can do besides going back to normal speeds?

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\111109-21652-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c0a000 PsLoadedModuleList = 0xfffff800`02e47e50
Debug session time: Wed Nov 11 02:33:45.101 2009 (GMT-8)
System Uptime: 0 days 12:24:11.771
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffffffffe7988, 2, 1, fffff8800186b443}

Probably caused by : tcpip.sys ( tcpip!TcpUpdateIsnGenerator+73 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffffffffe7988, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8800186b443, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb20e0
 fffffffffffe7988 

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip!TcpUpdateIsnGenerator+73
fffff880`0186b443 43874c8104      xchg    ecx,dword ptr [r9+r8*4+4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  firefox.exe

TRAP_FRAME:  fffff880009b0510 -- (.trap 0xfffff880009b0510)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000003 rbx=0000000000000000 rcx=0000000000442a00
rdx=0000000087cc40bc rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800186b443 rsp=fffff880009b06a0 rbp=fffff8800198bfd0
 r8=0000000000000009  r9=fffffffffffe7960 r10=fffff88002fd4180
r11=0000000000000003 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
tcpip!TcpUpdateIsnGenerator+0x73:
fffff880`0186b443 43874c8104      xchg    ecx,dword ptr [r9+r8*4+4] ds:ffffffff`fffe7988=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c7b469 to fffff80002c7bf00

STACK_TEXT:  
fffff880`009b03c8 fffff800`02c7b469 : 00000000`0000000a ffffffff`fffe7988 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`009b03d0 fffff800`02c7a0e0 : 00000000`00002000 fffff880`0198bfd0 00000000`00008000 fffff880`048a2f14 : nt!KiBugCheckDispatch+0x69
fffff880`009b0510 fffff880`0186b443 : 00000000`004429c4 fffff800`02c89b91 fffff880`01966128 ffffffff`ffd9da60 : nt!KiPageFault+0x260
fffff880`009b06a0 fffff880`0187dad2 : 00000000`00000000 00000000`00000600 00000000`00442a00 fffffa80`06062e98 : tcpip!TcpUpdateIsnGenerator+0x73
fffff880`009b06f0 fffff880`0187145d : fffffa80`06062e98 00000000`00000003 00000000`0035e36e 00000000`00000001 : tcpip!TcpTimerUpdateOnDemandQuotas+0x32
fffff880`009b0720 fffff800`02c87fa6 : fffff880`009b0830 fffffa80`002af7e5 00000000`00000001 00000000`00000000 : tcpip!TcpPeriodicTimeoutHandler+0x1fd
fffff880`009b07a0 fffff800`02c87326 : fffffa80`06062f68 00000000`002bacc2 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff880`009b0810 fffff800`02c87e7e : 00000067`f68797f9 fffff880`009b0e88 00000000`002bacc2 fffff880`02fd7dc8 : nt!KiProcessExpiredTimerList+0xc6
fffff880`009b0e60 fffff800`02c87697 : fffffa80`062241c1 fffffa80`002bacc2 00000000`00000000 00000000`000000c2 : nt!KiTimerExpiration+0x1be
fffff880`009b0f00 fffff800`02c82065 : 000004d8`00000000 fffffa80`07bf1190 00000000`00000000 fffffa80`05ee40a0 : nt!KiRetireDpcList+0x277
fffff880`009b0fb0 fffff800`02c81e7c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`0b441be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tcpip!TcpUpdateIsnGenerator+73
fffff880`0186b443 43874c8104      xchg    ecx,dword ptr [r9+r8*4+4]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  tcpip!TcpUpdateIsnGenerator+73

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc26e

FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpUpdateIsnGenerator+73

BUCKET_ID:  X64_0xD1_tcpip!TcpUpdateIsnGenerator+73

Followup: MachineOwner
---------



My System SpecsSystem Spec
.
11 Nov 2009   #2
H2SO4

Win7x64
 
 

The vital bit of info which is missing - does going back to clock speeds prevent the crash from occurring?
My System SpecsSystem Spec
11 Nov 2009   #3
HughShaw

Windows 7 Professional (x64)
 
 

I've tested this and it seems like the overclocking is the issue though the BSOD happens randomly so I need more testing. My drivers are all current.

Anybody know why Windows 7 seems to get random BSOD when watching or converting videos when Vista & XP didn't? Anything else I can do?
My System SpecsSystem Spec
.

11 Nov 2009   #4
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by HughShaw View Post
I've tested this and it seems like the overclocking is the issue though the BSOD happens randomly so I need more testing. My drivers are all current.

Anybody know why Windows 7 seems to get random BSOD when watching or converting videos when Vista & XP didn't? Anything else I can do?
OC = using the hardware in ways for which it wasn't designed
My System SpecsSystem Spec
11 Nov 2009   #5
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by H2SO4 View Post
Quote   Quote: Originally Posted by HughShaw View Post
I've tested this and it seems like the overclocking is the issue though the BSOD happens randomly so I need more testing. My drivers are all current.

Anybody know why Windows 7 seems to get random BSOD when watching or converting videos when Vista & XP didn't? Anything else I can do?
OC = using the hardware in ways for which it wasn't designed
Thank you. Maybe this will be respected, in general by everyone, since you've said it.
My System SpecsSystem Spec
11 Nov 2009   #6
HughShaw

Windows 7 Professional (x64)
 
 

Thanks for the help!
My System SpecsSystem Spec
11 Nov 2009   #7
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by HughShaw View Post
Thanks for the help!
You're welcome

I am actually trying to help you, even if that previous post was shorter than I intended (blame my wife). There is absolutely no point analysing a crash which only occurs when overclocking. You already know the cause - the hardware is being pushed beyond its design spec.

Overclocking is like a rite of passage that many computer hobbyists go through early in their careers. There's that frisson of feeling like you managed to beat the system because you got more than you paid for. However, most hobbyists eventually work out that it's far more fun to use computers rather than try to squeeze every last drop of performance in some synthetic benchmark, and and that point they conclude that OCing is actually detrimental because it decreases reliability.

It's not my forum of course, but this section is about understanding the operation of software, especially at the boundary layer with hardware. Here, OCing constitutes n00bery which gets in the way of the truly interesting investigations. It's nothing personal.
My System SpecsSystem Spec
Reply

 Please help me analyze this BSOD (Firefox/Video issue)




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