BSOD only when watching videos

UnknownAK · 13 Aug 2015

Hi,

So i've been having this issue for about a week now where randomly my display adapter will stop working and then recover after a few seconds and then if this repeats then after a few times it will blue screen.

Originally this was happening whilst playing the game Terraria and nothing else seemed to trigger it. But after I updated my graphics card driver to AMD Catalyst 15.7.1 it stopped doing that with Terraria but now seems to be doing it with videos.

I have experienced it doing it whilst watching YouTube and Facebook videos and so far these are the only 2 causes. A thought I had though is that whenever It crashed with YouTube I also had Facebook opened in another tab so could it be an issue with Facebook?

I have tried uninstalling, rolling back and reinstalling my graphics card driver. I've even gone in and removed all of the dust from my PC and graphics card but nothing seems to be fixing this issue.

I have never experienced any issue like this before and it seems to be completely random i.e sometimes I can be watching videos all day and it doesn't happen and then others it will do it on every video.

Any help will be greatly appreciated!

This is the most recent BSOD message that I got:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 100000ea
BCP1: FFFFFA8009E282B0
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081315-24975-01.dmp
C:\Users\User\AppData\Local\Temp\WER-76237-0.sysdata.xml

Details

Browser: Chrome
OS: Windows 7 Home Premium 64bit
Graphics Card: Radeon Sapphire R9 280X
Processor: AMD FX 8350

Laith · 13 Aug 2015

Hiya and welcome to SevenForums!

You play Terraria too? Awesome.

Please follow the Blue Screen of Death (BSOD) Posting Instructions

UnknownAK · 15 Aug 2015

Added DM log file to original post.

Also noticed that the issue I am having seems to only happen when watching videos in fullscren, watching them normally works fine.

Laith · 15 Aug 2015

Lets see,

Code:

BugCheck 100000EA, {fffffa8009e282b0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

The problem is caused by your graphics driver. Run Display Driver Uninstaller(DDU)
Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again and you should be good to go! This is the guide for DDU: Display Driver Uninstaller: How to use

Remember to remove Catalyst and only install the graphics driver.

Also update your DirectX drivers.

UnknownAK · 17 Aug 2015

Okay, I have used the DDU so I am now just waiting to see if the problem persists. Also I can't uninstall catalyst as requested, because catalyst takes control of drivers for pretty much everything and the last time I uninstalled it, it removed my mouse and keyboard drivers and it was a nightmare installing them again

UnknownAK · 17 Aug 2015

Okay so the first youtube video i watch on fullscreen has the issue. I've noticed though that it doesn't actually come up with a message saying that the display adapter stopped responding or anything. All that happens is the screen freezes for 1-2 seconds and then it flashes black and then back to the video

Laith · 17 Aug 2015

Is the BSOD problem away yet?

UnknownAK · 18 Aug 2015

Okay so it doesn't seem to be BSOD anymore but it still flashes the video on and off (similar to wehn display adapter stops responding) whilst in fullscreen. Also i have noticed, the longer i leave it in fullscreen the more frequently it happens. For example I was just watching a video and it went from crashing every 2 minutes to every 1 minute and then to every 10 seconds.

Laith · 18 Aug 2015

This is probably a bad monitor, can you replace the monitor and see if that works?

UnknownAK · 18 Aug 2015

That is a valid suggestion, however when the video freezes it freezes both of my monitors. Would a monitor issue also be able to effect a 2nd monitor as well?

As a way of testing I am currently using my second monitor to play fullscreen videos so I will update if this fixes the issue