Windows 7 computer shuts down every couple of days. Logs included


  1. Posts : 6
    Windows 7 64 bit
       #1

    Windows 7 computer shuts down every couple of days. Logs included


    I currently run a macmini (2012) using Bootcamp 5.1 and Windows 7. I remotely login to this using teamviewer.

    The sole purpose of this computer is to be a Plex media server and to connect to my printer in order to use Google Cloud print. The movie files are kept on a network drive run separately.

    Up until two weeks ago I have had problems with random restarts and I am not sure why?

    I can not recall any particular upgrades to the system. I do always install the latest Plex media software whenever it is suggested.

    Initially I wondered whether it was my antivirus software but have switched from Avast to Bitdefender to Microsoft Security.

    I have noticed that Chrome does occasionally crash with an unhappy folder with a message saying Aw, Snap!

    I would appreciate any help.

    Many thanks.

    Bob
      My Computer


  2. Posts : 2,781
    Windows 10 Pro x64
       #2

    Hiya and welcome to SevenForums!
    Code:
    BugCheck 1A, {5003, fffff70001080000, 839d, 831b0001063a}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4251d )
    Code:
    BugCheck 50, {fffff82009ac7d98, 1, fffff80002eecc0c, 5}
    
    
    Could not read faulting driver name
    Probably caused by : ntkrnlmp.exe ( nt!CmpDelayCloseWorker+98 )
    Code:
    BugCheck C2, {7, 109b, 0, fffff88011cc96b0}
    
    GetPointerFromAddress: unable to read from fffff80002f11100
    GetUlongFromAddress: unable to read from fffff80002e7ea38
    Probably caused by : fileinfo.sys ( fileinfo!FIStreamLogForNL+203 )

    Run sfc /scannow and chkdsk /r.
    Install the latest updates from Windows Update.

    Do the exact same steps for chkdsk /r but instead of typing in sfc /scannow type chkdsk /r.

    SFC /SCANNOW Command - System File Checker

    Disable Driver Verifier.
      My Computer


  3. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #3

    I followed the instructions that were posted.

    1. Ran scannow

    I have attached the screenshot from what it said and attached the log, essentially...

    found corrupt files but was unable to fix.

    2. Ran windows update.

    3. Ran chkdsk /r

    I had to do this on a restart and a message did flash up which suggested that everything was okay.

    4. Disable drive verifier.

    I followed the instructions here: Driver Verifier - Enable and Disable

    Almost as soon as I did this I got an actual BSOD.
    I have attached another BSOD report on here.

    As an aside, whilst using chrome it has been going to the Aw,snap page quite a lot.

    Hope you can help me.
      My Computer


  4. Posts : 2,781
    Windows 10 Pro x64
       #4

    This time it's different,
    Code:
    BugCheck 24, {1904fb, fffff88006ec0ff8, fffff88006ec0850, fffff80002cf69c5}
    
    Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+299d )
    You should probably wipe that drive and re-install Windows.
      My Computer


  5. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #5

    Gotcha.

    Thank you for looking into it. I will do that today and install Windows 10 too. Thank you.
      My Computer


  6. Posts : 2,781
    Windows 10 Pro x64
       #6

    No problem! It's my duty to help!
      My Computer


  7. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #7

    The help on this forum is so good. I doubt I would get such quick and expert help anywhere else.

    Is there a PayPal donate button somewhere?
      My Computer


  8. Posts : 2,781
    Windows 10 Pro x64
       #8
      My Computer


  9. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #9

    Thought I would come back to this thread.

    I decided to revert back to MacOs Yosemite and had lots of weird behaviour too.
    I ran a Diagnostics test, which showed a Mem error which pointed to a RAM problem.

    I switched back to the original RAM that the computer came with and everything works hunky dorey.

    Many thanks for all the help on here.
      My Computer


  10. Posts : 2,781
    Windows 10 Pro x64
       #10

    No problem! It's my duty to help!
      My Computer


 

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