Random BSOD on Dell Optiplex 3010


  1. Posts : 5
    Windows 7 64
       #1

    Random BSOD on Dell Optiplex 3010


    Hi everyone, I have BSOD at least once a day, sometimes twice while browsing the Internet, and using text editors.

    I've received following information after reboot:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800881B2D0
    BCP2: FFFFF88003F358C8
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\080915-20576-01.dmp
    C:\Users\XXX\AppData\Local\Temp\WER-157889828-0.sysdata.xml
    Read our privacy statement online:
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    C:\windows\system32\en-US\erofflps.txt


    Could anyone please let me know what those codes mean and what should I do in order to avoid having BSOD? I've done a clean install already.


    EDIT: Logs attached after running Log Collector
    Last edited by scrock; 14 Aug 2015 at 11:22.
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  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2
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  3. Posts : 5
    Windows 7 64
    Thread Starter
       #3

    Would anyone be kind enough to help, please?
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    You should have posted your logs in a new post, editing the first post didn't update the thread in my subscriptions. I'll take a look later tonight.
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  5. Posts : 5
    Windows 7 64
    Thread Starter
       #5

    Thanks Boozad!
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  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    OK firstly can you fill in your system specs as completely as possible as linked in my signature.

    Next, your single dump is a 0x116 which means there is a problem with your GPU. Before we look at anything else you need to update your driver, it's really old. Download the latest driver for your card from here and save it to your desktop. Download DDU and follow Display Driver Uninstaller: How to use to remove all traces of your current driver. Reboot and install the downloaded driver.
    Code:
    BugCheck 116, {fffffa8006ed0320, fffff880043388c8, 0, 2}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+78c8 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04331000 fffff880`04386000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Dec 07 05:01:42 2011 (4EDEF336)
        CheckSum:         00057076
        ImageSize:        00055000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  7. Posts : 5
    Windows 7 64
    Thread Starter
       #7

    Hey Boozad, thanks for your instructions. I've removed the display driver and let AMD detect the most up to date driver for my graphics card. I've also filled up my system specs here. Let me know what else needs to be done. Thanks!
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  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #8

    You just need to use our system as usual now to see if the BSODs persist or not.
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  9. Posts : 5
    Windows 7 64
    Thread Starter
       #9

    No problems so far, I owe you a beer Boozad!
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  10. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #10

    Great to hear, glad you're back up and running. I'll have a beer the weekend!
      My Computer


 

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