BSOD while playing online games

a1998z3 · 14 Aug 2015

I WILL GET THE ATTACHED DUMP FILE WHILE PLAYING ONLINE GAME. I have attached the owner zip file. Please show me what to do, Thanks,

On Fri 8/14/2015 11:10:19 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081415_77aefcd3-943a-4b04-ae78-a1ac5554d6aa.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D8F8028, 0xBF800000, 0x124)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Hacb · 14 Aug 2015

Code:

BUGCHECK_STR:  0x124_GenuineIntel

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff800`047d5a98 fffff800`03017a3b : 00000000`00000124 00000000`00000000 fffffa80`0d8f8028 00000000`bf800000 : nt!KeBugCheckEx
fffff800`047d5aa0 fffff800`031dbe63 : 00000000`00000001 fffffa80`0d4cb940 00000000`00000000 fffffa80`0d4cb990 : hal!HalBugCheckSystem+0x1e3
fffff800`047d5ae0 fffff800`03017700 : 00000000`00000728 fffffa80`0d4cb940 fffff800`047d5e70 fffff800`047d5e00 : nt!WheaReportHwError+0x263
fffff800`047d5b40 fffff800`03017052 : fffffa80`0d4cb940 fffff800`047d5e70 fffffa80`0d4cb940 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`047d5c90 fffff800`03016f0d : 00000000`00000008 00000000`00000001 fffff800`047d5ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`047d5cd0 fffff800`0300ae88 : 00000000`00000010 00000000`00000008 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`047d5d00 fffff800`030bfeac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`047d5d30 fffff800`030bfd13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`047d5e70 00000000`0167b356 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`003df6b4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x167b356


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

seems to be your processor, check the temps with something like speccy and see if it is overheating.

a1998z3 · 14 Aug 2015

Ok i will. I will keep you informed. Thanks a bunch.

a1998z3 · 14 Aug 2015

Here is what Speccy says. Is that too hot? Is there something else i should do? thank you.

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 4770K @ 3.50GHz 38 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)
Motherboard
ASUSTeK COMPUTER INC. MAXIMUS VI HERO (SOCKET 1150) 28 °C
Graphics
SMS22A200/460 (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 760 (EVGA) 33 °C
Storage
232GB Samsung SSD 840 EVO 250GB ATA Device (SSD) 33 °C
894GB Crucial_CT960M500SSD1 ATA Device (SSD)
Optical Drives
ASUS DRW-24B1ST i ATA Device
Audio
Realtek High Definition Audio

Hacb · 14 Aug 2015

run a stress test with prime95, here's how:
Hardware - Stress Test With Prime95

a1998z3 · 14 Aug 2015

I ran the prime95 and watched the temps with speccy; the test failed after about 10 mins, with the temp at 91c. Tried it twice with the same results. Also used speed fan.

Hacb · 14 Aug 2015

ok, time for a new processor then, try for the same model to save yourself a lot of trouble in terms of compatibility with the motherboard.

a1998z3 · 14 Aug 2015

Thanks for your help...ordering one now.

Hacb · 14 Aug 2015

no problem at all.

Boozad · 15 Aug 2015

Hold on, if the temps are that high then you need to look at your cooling first. Is the fan spinning on your cooler? Does the thermal paste need changing? Open the case up and check to see if the fan is spinning and report back. Cancel the order until you've checked that first.