I have one BSOD per day. I tried a lot of things that I found here. I scan the computer with Malwarebytes and MSE, updated with windows update, updated the network driver, unistalled a lot of software that could be related, ran check disk, used system restore. I just couldn't use system file checker.
Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.
Sorry, I think that occurred some problem creating the zip file. Here is the new file
let us wait for some more bsods before running to conclusions.Code:Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Yussi\Downloads\PABLOJF-20_08_2015_101602,16\081215-79264-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603 Machine Name: Kernel base = 0xfffff800`0321a000 PsLoadedModuleList = 0xfffff800`03461730 Debug session time: Thu Aug 13 05:39:57.597 2015 (UTC + 6:00) System Uptime: 13 days 11:20:19.064 Loading Kernel Symbols ............................................................... ................................................................ .......................................... Loading User Symbols Loading unloaded module list .................................................. ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88001527a1d, fffff8800d8fe370, 0} Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d ) Followup: MachineOwner --------- 6: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88001527a1d, Address of the instruction which caused the bugcheck Arg3: fffff8800d8fe370, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: NETIO!CalloutStreamDataInit+1d fffff880`01527a1d 488b5808 mov rbx,qword ptr [rax+8] CONTEXT: fffff8800d8fe370 -- (.cxr 0xfffff8800d8fe370) rax=0000000000000000 rbx=fffff8800d8fef70 rcx=fffffa800a430650 rdx=fffffa8007638040 rsi=fffff8800d8fedd0 rdi=0000000000001b58 rip=fffff88001527a1d rsp=fffff8800d8fed50 rbp=fffffa8007638010 r8=fffff8800d8fedd0 r9=0000000000000000 r10=0000000000000000 r11=0000000000001b58 r12=fffffa8007638010 r13=fffff8800d8fef00 r14=fffffa8007638010 r15=fffffa8007638010 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 NETIO!CalloutStreamDataInit+0x1d: fffff880`01527a1d 488b5808 mov rbx,qword ptr [rax+8] ds:002b:00000000`00000008=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: viva.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff880015310d4 to fffff88001527a1d STACK_TEXT: fffff880`0d8fed50 fffff880`015310d4 : fffff880`0d8fef70 fffff880`0d8fef70 fffff880`0d8ff170 00000000`00000000 : NETIO!CalloutStreamDataInit+0x1d fffff880`0d8fed90 fffff880`0153ce98 : 00000000`00000000 fffff880`0d8ff170 fffff880`0d8fef20 fffff880`0d8fefa8 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54 fffff880`0d8fee30 fffff880`0153de91 : fffffa80`07638010 fffff880`0d8ff170 fffff880`0d8fef70 fffff880`0d8ff5c0 : NETIO!StreamCalloutProcessData+0x48 fffff880`0d8fee80 fffff880`0153eee8 : fffff880`0d8fef70 fffff880`0d8ff5c0 fffff880`0d8ff101 fffffa80`07638010 : NETIO!StreamCalloutProcessingLoop+0xa1 fffff880`0d8fef10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!StreamProcessCallout+0x1e8 FOLLOWUP_IP: NETIO!CalloutStreamDataInit+1d fffff880`01527a1d 488b5808 mov rbx,qword ptr [rax+8] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: NETIO!CalloutStreamDataInit+1d FOLLOWUP_NAME: MachineOwner MODULE_NAME: NETIO IMAGE_NAME: NETIO.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 5294760d STACK_COMMAND: .cxr 0xfffff8800d8fe370 ; kb FAILURE_BUCKET_ID: X64_0x3B_NETIO!CalloutStreamDataInit+1d BUCKET_ID: X64_0x3B_NETIO!CalloutStreamDataInit+1d Followup: MachineOwner ---------
Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
- Click on the
- Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here:
I did the clean boot and didn't get any BSOD. Should I do the step two now?
Now I did the step two to determinate what is causing the problem. I'll keep doing it until I find. When I finish, I'll post here again :)
Sorry for taking so long to post here again. I only finished testing the services today.
The services that were causing the BSOD were the "Bluetooth Service" and "Com+ Live Service" running together. The BSOD wasn't happening just leaving one of those two services running.
Can I stop those two services? I don't know what the service "Com+ Live Service" is about.
And now the BSOD happened again after I deactivate the two services. I'm gonna have to test again.
Quote