BSOD in Windows 7 Prof - BCCode: d1


  1. Posts : 1
    Windows 7 Professional 64 bit
       #1

    BSOD in Windows 7 Prof - BCCode: d1


    Hi,

    After the windows updates last week, I am having frequent BSOD crash with my Toshiba Laptop. I have win 7 professional edition. I could acknowledge that something is wrong with the drivers or something is wrong in the registry due to viruses. However, I am not able to troubleshoot it and I would appreciate is some one can help me in fixing this issue. Attached is the .dmp file and also the DM log


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 16393

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFFA800BA68000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88004660883
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Regards,
    Karthik
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:


    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:


    Code:
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80004b14100
    GetUlongFromAddress: unable to read from fffff80004b141c0
     fffffa800c2aa000 Nonpaged pool
    
    CURRENT_IRQL:  0
    
    FAULTING_IP: 
    PctWfpFilter64+2883
    fffff880`03ef0883 f30f6f03        movdqu  xmm0,xmmword ptr [rbx]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    TRAP_FRAME:  fffff88009907970 -- (.trap 0xfffff88009907970)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000012f466901 rbx=0000000000000000 rcx=fffff6fd40061548
    rdx=0000000057920863 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003ef0883 rsp=fffff88009907b00 rbp=0000000000004dcc
     r8=00000000ffffffff  r9=0000000000000000 r10=fffff88003f25d20
    r11=fffff88009907be8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    PctWfpFilter64+0x2883:
    fffff880`03ef0883 f30f6f03        movdqu  xmm0,xmmword ptr [rbx] ds:00000000`00000000=????????????????????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800048d5b69 to fffff800048d65c0
    
    STACK_TEXT:  
    fffff880`09907828 fffff800`048d5b69 : 00000000`0000000a fffffa80`0c2aa000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`09907830 fffff800`048d47e0 : 00000001`00000010 fffffa80`0420a4c0 00000000`00000000 fffffa80`0c2a9ffb : nt!KiBugCheckDispatch+0x69
    fffff880`09907970 fffff880`03ef0883 : fffff880`00000006 fffffa80`0c27b700 fffffa80`0a7e5080 fffffa80`04bd64d0 : nt!KiPageFault+0x260
    fffff880`09907b00 fffff880`00000006 : fffffa80`0c27b700 fffffa80`0a7e5080 fffffa80`04bd64d0 00000000`00000000 : PctWfpFilter64+0x2883
    fffff880`09907b08 fffffa80`0c27b700 : fffffa80`0a7e5080 fffffa80`04bd64d0 00000000`00000000 00000000`00000000 : 0xfffff880`00000006
    fffff880`09907b10 fffffa80`0a7e5080 : fffffa80`04bd64d0 00000000`00000000 00000000`00000000 fffffa80`04c24b00 : 0xfffffa80`0c27b700
    fffff880`09907b18 fffffa80`04bd64d0 : 00000000`00000000 00000000`00000000 fffffa80`04c24b00 fffff880`09907b38 : 0xfffffa80`0a7e5080
    fffff880`09907b20 00000000`00000000 : 00000000`00000000 fffffa80`04c24b00 fffff880`09907b38 fffff880`09907b11 : 0xfffffa80`04bd64d0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    PctWfpFilter64+2883
    fffff880`03ef0883 f30f6f03        movdqu  xmm0,xmmword ptr [rbx]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  PctWfpFilter64+2883
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: PctWfpFilter64
    
    IMAGE_NAME:  PctWfpFilter64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50906361
    
    FAILURE_BUCKET_ID:  X64_0xD1_PctWfpFilter64+2883
    
    BUCKET_ID:  X64_0xD1_PctWfpFilter64+2883
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm PctWfpFilter64
    start             end                 module name
    fffff880`03eee000 fffff880`03f31000   PctWfpFilter64 T (no symbols)           
        Loaded symbol image file: PctWfpFilter64.sys
        Image path: \Device\Harddisk0\Partition2\windows\system32\drivers\PctWfpFilter64.sys
        Image name: PctWfpFilter64.sys
        Timestamp:        Wed Oct 31 05:31:45 2012 (50906361)
        CheckSum:         0004DB9F
        ImageSize:        00043000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    Remove PC tools internet security and only keep MSE installed.

    Driver Reference Table

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

     Hard Drive Diagnostics


    • Double click and open my computer.
    • Right click on desired drive and hit properties.
    • Click on tools tab and Check now.


    Read complete instructions on the tutorial: Disk Check

    Other Tests:
     




    Temp Monitoring

    Check for heating issues using Speccy or HWMonitor.


    Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
      My Computer


 

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