Hopefully I'm doing this right. I'm not the best with computers. Went to various online forums to try and do it myself. I'm worried I might have screwed things up further. My minidump file is attached. What else do you need from me. I'll do the best I can.
I really do appreciate the help, everyone.
I've seen this all over these forums. I have no idea what it means, but it looks like it helps people.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800865AB10
BCP3: FFFFFA800865ADF0
BCP4: FFFFF8000318EE70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\082615-29172-01.dmp
C:\Users\Steven Valenti Inc\AppData\Local\Temp\WER-53835-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
Seriously ladies and gents I appreciate anything you can tell me.
Hiya and welcome to SevenForums!
Code:BugCheck F4, {3, fffffa800850ab10, fffffa800850adf0, fffff80003190e70} Probably caused by : csrss.exeCode:BugCheck 1E, {ffffffffc0000005, fffff80002f188db, 0, 7fef2d3d} Probably caused by : tcpip.sys ( tcpip!LruContext+6c0 )Run sfc /scannow and chkdsk /r.Code:BugCheck 1E, {ffffffffc0000005, fffff80002f048db, 0, 4205} Probably caused by : ntkrnlmp.exe ( nt!output_l+31b )
Install the latest updates from Windows Update.
Do the exact same steps for chkdsk /r but instead of typing in sfc /scannow type chkdsk /r.
SFC /SCANNOW Command - System File Checker
There's an 0xF4 code in your bugchecks. This could mean that there's a virus, a failing harddrive, failing RAM stick/s. Run SeaTools(DO NOT RUN FOR SSDS) SeaTools for DOS and Windows - How to Use Also run MemTest86+ for 8 passes. It must be MemTest86+. RAM - Test with Memtest86+ Scan your computer for viruses using Malwarebytes. Malwarebytes Anti-Malware Free
Also update your networking driver.
Thank you for responding Laith!
Ran the sfc /scannow on accident and it says it found corrupt files and corrected them. That sounds like a good thing to me.
Then I typed chkdsk /r and it came up with: "The type of the file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)" I picked Y because I assume this needs to happen.
Next step??
So I did the chkdsk step, the SeaTools scan, and the Malware scan. Malware found a lot of stuff, so I deleted it, restarted, and running another scan just to see if everything is gone. I have that last step to do, and I just have to find an empty flash drive somewhere and then all of it will be done.
Just wanted to give you an update on how things were progressing, Laith. Seriously, thank you so much for the help. It's greatly appreciated.
Hope your computer is BSOD-Free now.
No problem! It's my duty to help!
Laith
For some reason it doesn't let me put MemTest86+ on my flash drive. Any particular reason it has to be on a flash drive?
It can be on a DVD, on whatever is bootable.
But this can also mean that the HDD is failing.
Run SeaTools(DO NOT RUN FOR SSDS) SeaTools for DOS and Windows - How to Use
Here's my log for SeaTools
--------------- SeaTools for Windows v1.4.0.2 ---------------
9/4/2015 5:58:51 PM
Model Number: HD642JJ
Serial Number: S1JNJ90Z228952
Firmware Revision: 1AA01117
Long Generic - Started 9/4/2015 5:58:51 PM
Long Generic - Pass 9/4/2015 7:55:21 PM
Fix All Long - Started 9/5/2015 10:22:00 AM
Fix All Fast - Started 9/5/2015 10:22:20 AM
Fix All Fast - Pass 9/5/2015 10:24:13 AM
Fix All Long - Started 9/5/2015 11:13:34 AM
Fix All Long - Started 9/5/2015 1:48:11 PM
Fix All Long - Pass 9/5/2015 3:50:51 PM
Short Generic - Started 9/9/2015 12:09:05 PM
Short Generic - Pass 9/9/2015 12:10:33 PM
SMART - Started 9/10/2015 11:20:32 AM
SMART - Pass 9/10/2015 11:20:37 AM
I feel like I'm doing something wrong here.
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