BSOD intermittently (mostly during gaming) BCCode 116


  1. Posts : 3
    Windows 7 Home Premium x64
       #1

    BSOD intermittently (mostly during gaming) BCCode 116


    Hello everyone, want to start off by thanking the community for their time and effort. Well, right into it.

    I get BSODs every so often, been happening for around 2.5 months now? Frequency has been increasing, happens mostly during gaming (not any specific game), sometimes while idle at desktop (I think I always have a video paused or playing when this happens but not sure), once immediately after the automatic restart from a prior BSOD.

    I have a GTX 780 Ti, my drivers are up to date.

    For ease of viewing, here's the latest error displayed after BSOD:

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.768.3
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	116
      BCP1:	FFFFFA80106BE3B0
      BCP2:	FFFFF88005130E60
      BCP3:	FFFFFFFFC000009A
      BCP4:	0000000000000004
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	768_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\082615-6115-01.dmp
      C:\Users\Sam\AppData\Local\Temp\WER-55926-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    I've done two tests, memtest86 and furmark (as detailed here). I also ran sfc /scannow.

    Memtest86:
    Overnight test (~9h, 3 passes)
    18 fails in test #13 (row hammer)
    0 fails in all other tests

    I've read that this is unlikely to be my problem.

    Edit: Also ran memtest86+ as detailed here. No errors.

    Furmark
    Ramped up to 84degC after 6 minutes and then plateaued for 2 minutes before I ended it. No artifacts. This was with the AC running, I live in Singapore so I'm estimating easily +8 to 10 degC if the AC is not on.

    I'd attach the gpu temperature log but I can't seem to find it, the files I found in the furmark directory are definitely not for the tests I ran.

    I've instead attached a log from a different program (GPU-Z), this is from a different run of furmark though, not using the recommended settings linked above. I ran furmark once before realizing there was a guide to using it on here. It was the default settings, no extreme burn-in or PostFX. I ended the test before the temperature plateaued because I realized I wasn't using the recommended settings. I didn't run GPU-Z the second time with recommended settings because I thought FurMark would log the temperature, but as mentioned I couldn't find the log.

    Edit 2: sfc /scannow
    I re-ran sfc again and bothered to research the corrupt files in CBS.log, looks like it was this problem. I've run the fix and sfc came up clean. I got another BSOD after this, so looks like this is not the problem.

    Sorry for wall of text, and I look forward to hearing from you all.
    Last edited by tangtianen; 27 Aug 2015 at 20:14. Reason: Ran more tests
      My Computer


  2. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #2

    Bump. I've done everything I know at this point, would really appreciate some help.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Tried windbg


    Ok, I've gone and downloaded windbg and checked my minidumps. It seems I don't have the correct symbols and the ones from SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols won't work. I tried looking up where to get symbols for nVidia stuff but had no luck, so if anyone knows anything about that I would appreciate pointers.

    These are some of the details from opening the minidump and also !analyze -v, and if somebody who understands the following could give me a few pointers that would be great.

    Code:
    BugCheck 116, {fffffa8010cc04e0, fffff8800508ce60, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+84ce60 )
    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8010cc04e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800508ce60, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    FAULTING_IP: 
    nvlddmkm+84ce60
    fffff880`0508ce60 48ff25a181eaff  jmp     qword ptr [nvlddmkm+0x6f5008 (fffff880`04f35008)]
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`08ccea48 fffff880`03af0134 : 00000000`00000116 fffffa80`10cc04e0 fffff880`0508ce60 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`08ccea50 fffff880`03ac3867 : fffff880`0508ce60 fffffa80`0ef13000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`08ccea90 fffff880`03aeff43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`10cc04e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`08cceb40 fffff880`03bc003d : fffffa80`0efcf1d0 00000000`00000080 00000000`00000000 fffffa80`0eef5410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`08ccebc0 fffff800`0316b8e2 : 00000000`00e9195f fffffa80`0ef3d4c0 fffffa80`0c725870 fffffa80`0ef3d4c0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`08ccec00 fffff800`02ec3f46 : fffff880`02f65180 fffffa80`0ef3d4c0 fffff880`02f6ffc0 01cf5868`80000004 : nt!PspSystemThreadStartup+0x5a
    fffff880`08ccec40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+84ce60
    fffff880`0508ce60 48ff25a181eaff  jmp     qword ptr [nvlddmkm+0x6f5008 (fffff880`04f35008)]
    
    SYMBOL_NAME:  nvlddmkm+84ce60
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  55c42482
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
      My Computer


 

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