Bsod on new PC. Windows 7 x64. SYSTEM_SERVICE_EXCEPTION.


  1. Posts : 9
    Windows 7 64 bit
       #1

    Bsod on new PC. Windows 7 x64. Bugcheck 0x3b


    Here's the thing from WhoCrashed

    On Tue 1/Sep/2015 11:01:17 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\090215-12636-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x735C0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031F7E65, 0xFFFFF8800BE8EC10, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 1/Sep/2015 11:01:17 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031F7E65, 0xFFFFF8800BE8EC10, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    It happened randomly while I was mucking about in Chrome. First time it's Bsodded, PC is brand new. Only been built for ~3 weeks. Nothing OC'd.

    DM log attached. Any info would be much appreciated.
    Last edited by DecapitatingJim; 04 Sep 2015 at 17:09.
      My Computer


  2. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #2

    Bump. I'm running Memtest86+ right now. Will update with the results.
    Last edited by DecapitatingJim; 02 Sep 2015 at 08:51.
      My Computer


  3. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #3

    Oh here's my specs, forgot to post em last night.

    CPU - Intel Haswell Core i5-4590, 3.30GHz,
    GPU - EVGA GTX 970.
    Mobo - ASRock Z97 Anniversary
    Ram - Corsair XMS, 8GB Kit, DDR3-1333 x 2
    PSU - Corsair CX, 600W
    HDD - Western Digital Caviar Blue, 1TB
      My Computer


  4. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #4

    Memtest finished 8 passes and there was no errors. Gonna try updating my Bios later but apart from that I got no idea what to be looking at.

    Edit: Nevermind, Bios was the latest version.
    Last edited by DecapitatingJim; 03 Sep 2015 at 11:50.
      My Computer


  5. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #5

    Okay, I ran Driver verifier and it Bsodded very shortly after loggin in. Here's the new dmp file, stop code 0xD5, caused by epfwwfp.sys.

    Can anyone help me with this? I have no idea what to be looking at.

    Edit: Here's a photo of the one I just triggered. Just in case it has anything else to offer. Little cut off at the sides sorry.
    Last edited by DecapitatingJim; 04 Sep 2015 at 17:09.
      My Computer


  6. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #6

    Ran sfc /scannow twice and it didn't find anything.

    Am I actually gonna get help with this or am I just talking to myself here? :|
      My Computer


  7. Posts : 14
    Windows 7 Professional x64
       #7

    I've been getting this same "System Service Exception" BSOD while using Chrome in Windows 8.1 64. I've clean installed to Windows 10 and I am STILL getting this error! I'll try to post here if I manage to find a solution. From what I can tell so far the issue does seem to be related to google Chrome...
      My Computer


  8. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #8

    oddrobb said:
    I've been getting this same "System Service Exception" BSOD while using Chrome in Windows 8.1 64. I've clean installed to Windows 10 and I am STILL getting this error! I'll try to post here if I manage to find a solution. From what I can tell so far the issue does seem to be related to google Chrome...
    I've been thinking Chrome is the problem as well actually. It's been giving me problems since I installed it on my PC. Laptop has no problems with it though :|

    I might try swapping browsers and opening up a crap load of tabs to see if it crashes. Though I'm taking my pc into a tech store thing and getting them to test every last bit of it so we'll see if that sheds any light on this.
      My Computer


 

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