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Windows 7: BSOD - random occurrences

03 Sep 2015   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD - random occurrences

Hi all, new member here. Looking for help with random BSOD. Sometimes I don't even know it happens until I log in. Must have happened when other family members were using the pc. I have a feeling it's a graphics issue but not sure. I do some flight simming and also some CAD heavy programming for work. Any help would be appreciated!

My System SpecsSystem Spec
04 Sep 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Update this driver: :ard: Driver Reference Table

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Yussi\Downloads\SZANTOFAMILY-PC-Thu_09_03_2015__73048_99\090215-18111-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
Machine Name:
Kernel base = 0xfffff800`02e10000 PsLoadedModuleList = 0xfffff800`03057730
Debug session time: Wed Sep  2 06:52:45.882 2015 (UTC + 6:00)
System Uptime: 0 days 0:28:05.710
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005e6aa5c, fffff880050b16b8, fffff880050b0f10}

Probably caused by : RTKVHD64.sys ( RTKVHD64+191a5c )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005e6aa5c, The address that the exception occurred at
Arg3: fffff880050b16b8, Exception Record Address
Arg4: fffff880050b0f10, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h]

EXCEPTION_RECORD:  fffff880050b16b8 -- (.exr 0xfffff880050b16b8)
ExceptionAddress: fffff88005e6aa5c (RTKVHD64+0x0000000000191a5c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000100000057
Attempt to read from address 0000000100000057

CONTEXT:  fffff880050b0f10 -- (.cxr 0xfffff880050b0f10)
rax=0000000000000001 rbx=fffffa8007ab5000 rcx=00000000ffffffff
rdx=fffffa80088a5eb0 rsi=fffffa8008c7dc10 rdi=fffffa80088a5e60
rip=fffff88005e6aa5c rsp=fffff880050b18f0 rbp=0000000000000000
 r8=fffffa80088a5e60  r9=fffffa80088a5e60 r10=007300790053005c
r11=fffff880050b19f0 r12=0000000000000004 r13=0000000000000001
r14=0000000000000000 r15=fffff880009ef040
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h] ds:002b:00000001`00000057=????????????????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000100000057

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c1100
GetUlongFromAddress: unable to read from fffff800030c11c0
 0000000100000057 Nonpaged pool

fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h]


LAST_CONTROL_TRANSFER:  from 8000000000000000 to fffff88005e6aa5c

fffff880`050b18f0 80000000`00000000 : fffffa80`08acc820 00000000`c00000bb 00000000`00000000 00000000`00000000 : RTKVHD64+0x191a5c
fffff880`050b18f8 fffffa80`08acc820 : 00000000`c00000bb 00000000`00000000 00000000`00000000 fffff800`02ecf71c : 0x80000000`00000000
fffff880`050b1900 00000000`c00000bb : 00000000`00000000 00000000`00000000 fffff800`02ecf71c fffffa80`08c7dc10 : 0xfffffa80`08acc820
fffff880`050b1908 00000000`00000000 : 00000000`00000000 fffff800`02ecf71c fffffa80`08c7dc10 fffff800`02ecf71c : 0xc00000bb



FOLLOWUP_NAME:  MachineOwner




STACK_COMMAND:  .cxr 0xfffff880050b0f10 ; kb


BUCKET_ID:  X64_0x7E_RTKVHD64+191a5c

Followup: MachineOwner

2: kd> lmvm RTKVHD64
start             end                 module name
fffff880`05cd9000 fffff880`05f3c800   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Oct 05 15:58:40 2010 (4CAAF6D0)
    CheckSum:         0026A429
    ImageSize:        00263800
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:

My System SpecsSystem Spec
09 Dec 2015   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Sorry for the delayed response but I tried the above instructions and still get random BSOD. The latest occurrence happened just a few minutes ago. The only thing being done at the time was streaming music on Google Chrome. I was in the other room when I heard the sound freeze giving me an audible clue that a BSOD had occurred.

Here is the latest file with supporting info. Any help is much appreciated!
My System SpecsSystem Spec


 BSOD - random occurrences

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