Random BSOD & Lockups.

H2OHCO · 12 Sep 2015

Been getting bluescreens and lockups again, I used to have the same issue in '14 with my screen glitching out (seen below) before crashing or freezing. Back then I was able to fix it by uninstalling the drivers for my card and updating them, the problem disappeared till a couple of days ago. I suspect the issue is with the software though it could be a hardware issue as well. If someone could help me and take a look through the driver information as well at the recent bluescreens. I've also had a couple other bluescreens but it didn't create a minidump.

So far the crashes occur at random, whenever I'm playing a game or not. I'm fairly certain it's not the heat of the system as it usually stays around a comfortable 50°C/122°F when active.

ICIT2LOL · 13 Sep 2015

Hello and welcome H2OHCO mate the first dump that I come across is a driver issue woth the uSB ports on the machine

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: USBPORT
FAULTING_MODULE: fffff80003259000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  52954db7
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xBE
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff80003347572 to fffff800032cc5c0
STACK_TEXT:  
fffff880`068e9258 fffff800`03347572 : 00000000`000000be fffff880`12574330 80000001`a464b121 fffff880`068e93c0 : nt+0x735c0
fffff880`068e9260 00000000`000000be : fffff880`12574330 80000001`a464b121 fffff880`068e93c0 00000000`0000000a : nt+0xee572
fffff880`068e9268 fffff880`12574330 : 80000001`a464b121 fffff880`068e93c0 00000000`0000000a 00000000`00000000 : 0xbe
fffff880`068e9270 80000001`a464b121 : fffff880`068e93c0 00000000`0000000a 00000000`00000000 00000000`00000000 : USBPORT+0x30330
fffff880`068e9278 fffff880`068e93c0 : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : 0x80000001`a464b121
fffff880`068e9280 00000000`0000000a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`068e93c0
fffff880`068e9288 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa

STACK_COMMAND:  kb
FOLLOWUP_IP: 
USBPORT+30330
fffff880`12574330 b064            mov     al,64h
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  USBPORT+30330
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  USBPORT.SYS
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

Another is this one and is a graphic driver problem and it is suggested that the Catalyst CC is uninstalled and only the device driver be used in fact most of the first dumps are related to this.

Code:

DDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80002c14000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  52a231d9
FAULTING_IP: 
atikmpag+bd88
fffff880`02c0bd88 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`0239e9c8 fffff880`0408e140 : 00000000`00000116 fffffa80`03d6a390 fffff880`02c0bd88 00000000`00000000 : nt+0x75bc0
fffff880`0239e9d0 00000000`00000116 : fffffa80`03d6a390 fffff880`02c0bd88 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d140
fffff880`0239e9d8 fffffa80`03d6a390 : fffff880`02c0bd88 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`0239e9e0 fffff880`02c0bd88 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`03d6a390
fffff880`0239e9e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`0408de4a : atikmpag+0xbd88

STACK_COMMAND:  kb
FOLLOWUP_IP: 
atikmpag+bd88
fffff880`02c0bd88 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+bd88
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  atikmpag.sys
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

So suggest you uninstall the CC and go with just the GPU driver.

ICIT2LOL · 13 Sep 2015

Just adding to my reply there is in the msinfo32 files an issue with a problem device and if I am not terribly mistaken it is an AOD monitor? anyway I cannot read Dutch. Can you go into that and see what that is about.

The other issue if you can call it an issue is the AVG AV personally I am not a fan at all but at this point in time I would stay focused on the graphics and other driver stuff.

H2OHCO · 13 Sep 2015

ICIT2LOL said:

Just adding to my reply there is in the msinfo32 files an issue with a problem device and if I am not terribly mistaken it is an AOD monitor? anyway I cannot read Dutch. Can you go into that and see what that is about.

The other issue if you can call it an issue is the AVG AV personally I am not a fan at all but at this point in time I would stay focused on the graphics and other driver stuff.

Hi ICIT2LOL,

Pretty sure the AOD is the AMD graphics OverDrive used to modify the card's clocks via the Catalyst Control Center. As for AVG AV, I'm open to suggestions. About the Catalyst Control Center, I can't seem to 'just' install the drivers as every install drags the Catalyst Software Suite along with it. I also rely on OverDrive to control my fan speeds and clocks which do via the Catalyst Control Center. Is there no way to say, fix the Catalyst Control Center and AOD device/driver issues?

ICIT2LOL · 13 Sep 2015

To be honest I don't know about the CCC and fan control and I might just ask for some help on this one, because I have not come across this situation before.

To be frank I personally had that many problems with CCC and AMD stuff when I did my first two builds that I ended up switching to NVidia and again that is a choice that I cannot make for you nor would I suggest you should do so. It also of course relies on budget and if one wants something different but I have had no problems with graphics since changing over.

H2OHCO · 14 Sep 2015

Well in any case I've completely uninstalled all components again and reinstalled the driver, so far no issues. I'll post an update within a day or two.

ICIT2LOL · 15 Sep 2015

Ok well I shall hold off asking for help and see what happens.

H2OHCO · 15 Sep 2015

So far the system has been active for 34 hours with no issues, I believe the issue has been resolved.

ICIT2LOL · 15 Sep 2015

Ok well you know where we are if you have any more problems. Hopefully just reseating the hardware and installing the drivers again did the trick - worth remembering in case it does flare up a again eh?

H2OHCO · 17 Sep 2015

-snip-